Carmen Torres
Nothing Bundt Cakes
Lewisville,TX
5
years of professional experience
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Work History
BOH Team Member
4 Years 9 Months- Maintained and sanitized service stations, prep areas, and countertops to ensure cleanliness and safety for food preparation.
- Maintained and sanitized service stations, prep areas and countertops.
- Removed garbage, compost, and recycling to uphold environmental standards and maintain a tidy workspace.
- Performed shift side work to maintain kitchen output during peak service times.
Barista
1 Year 10 Months- Delivered fast, friendly drive-thru service while maintaining accurate order fulfillment.
- Recommended beverages and add-ons using strong product knowledge and customer preferences.
- Prepared customized coffee and energy drinks following Dutch Bros recipes and quality standards.
- Operated POS systems, processed payments, and balanced cash drawer with accuracy.
STEM Teacher
1 Year 9 Months- Delivered interactive STEM lessons aligned with program curriculum and student learning objectives.
- Facilitated hands-on experiments using age-appropriate materials, tools, and classroom safety practices.
- Assessed student understanding and adjusted instruction to support diverse learning needs.
- Managed engaging classroom routines that promoted participation, collaboration, and problem-solving.
Guest Service Representative
2 Years 7 Months- Oversaw fast-paced front desk operations and guests' needs at a busy facility.
- Managed front desk operations and addressed guest needs in the high-traffic facility, ensuring seamless service.
- Processed reservations via phone and email, accurately recording guest details in system for efficient service.
- Coordinated with team members to fulfill guest requirements throughout check-in and check-out process.
Education
Bachelor of Arts - Interior Design
High School Diploma
Skills
Point of sale
Order Fulfillment
Cash Handling
Order Taking
Customer Service
Customer engagement
Problem Solving
Time management
Fluent in Spanish
Timeline
Barista
Dutch Bros
08.2024 - 06.2026Read More
STEM Teacher
Girlstart
09.2023 - 06.2025Read More
BOH Team Member
Nothing Bundt Cakes
01.2022 - CurrentRead More
Guest Service Representative
Nothing Bundt Cakes
01.2022 - 08.2024Read More
University of North Texas
Bachelor of Arts from Interior Design
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Lewisville High School
High School Diploma
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