Carmerleta Wyatt
Glendale,AZ
Summary
Driven Sales Representative with 40 plus years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals.
Overview
2
2
years of professional experience
Work History
Insurance Sales Representatives
Fred Loya Insurance Company
2023.02 - Current
- Generated quotes and proposals for clients to match individual needs.
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Followed up promptly with interested clients to close sales.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Educated clients on insurance policies and procedures.
- Generated leads through cold-calling, networking and other outreach methods.
- Met with customers to provide information about available products and policies.
Sales Associate
Kohls Department Store
2022.09 - 2023.02
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate Specialist
Victoria Secret
2022.08 - 2023.02
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Front Desk Associate
Marriot Hotel/ Town Place Suites
2021.10 - 2022.09
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Entered and updated sensitive customer information during check-ins and room changes.
- Maintained transaction security by verifying payment cards against identification.
- Answered guest questions and referred to local points of interest.
Education
Bachelor of Arts - Education
The College At Missouri
Kansas City, MO04.1989
Skills
- Creative Solutions
- Promotional Campaigns
- Final Expense Insurance
- Continuous Education
- Insurance Practices
- Insurance Eligibility
- Bank Deposits
- Insurance Recommendation
- Process Knowledge
- Call Center Customer Service
Timeline
Insurance Sales Representatives
Fred Loya Insurance Company
2023.02 - Current
Sales Associate
Kohls Department Store
2022.09 - 2023.02
Sales Associate Specialist
Victoria Secret
2022.08 - 2023.02
Front Desk Associate
Marriot Hotel/ Town Place Suites
2021.10 - 2022.09
Bachelor of Arts - Education
The College At Missouri
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