Carmesha Williams
Lubbock,Texas
Summary
Dynamic professional with a proven track record at United Healthcare, UHG, excelling in claims analysis and fostering exceptional customer relations. Leveraged critical thinking and Microsoft Office expertise to enhance team training and claims investigation processes, achieving a notable increase in efficiency. Skilled in navigating complex insurance regulations, demonstrating a commitment to accuracy and empathetic service.
Overview
11
11
years of professional experience
Work History
Benefit/Claims Advisor
United Healthcare, UHG
San Antonio, TX
10.2022 - Current
- Managed tasks efficiently through queue systems in a fast-paced call center environment.
- Facilitated efficient, empathetic customer service experiences.
- Recorded claim details with accuracy.
- Applied comprehensive understanding of policies and insurance regulations.
- Ensured high-quality customer service through clear communication and attentive listening.
- Facilitated efficient management of intricate claims.
Volunteer
City of Lubbock City council - KLB
Lubbock, USA
08.2019 - 12.2022
- Performed topic analysis to aid in policy-making.
- Scheduled routine meetings to provide constituents with information on local government policies.
- Worked with elected officials to advocate for regional concerns.
- Identified patterns and potential improvements through careful survey data analysis.
- Engaged with local community through committee involvement.
Administrative Assistant
Lubbock ISD
Lubbock, USA
08.2017 - 08.2022
- Maintained seamless operation of equipment like printers, copiers, and fax machines.
- Established and managed records systems for confidential materials.
- Ensured systematic handling of confidential materials following standardized guidelines.
- Organized both physical and electronic documents with a focus on accuracy and privacy.
- Entered information into various software applications, including Excel.
- Created detailed spreadsheets and prepared reports while handling general administrative tasks.
Admin Assistant (Substitute)
Lubbock ISD
Lubbock, USA
01.2016 - 08.2017
- Maintained seamless operation of equipment like printers, copiers, and fax machines.
- Established and managed records systems for confidential materials.
- Ensured systematic handling of confidential materials following standardized guidelines.
- Organized both physical and electronic documents with a focus on accuracy and privacy.
- Entered information into various software applications, including Excel.
- Created detailed spreadsheets and prepared reports while handling general administrative tasks.
Care Specialist
First Care Health Plans
08.2013 - 01.2016
- Managed tasks efficiently through queue systems in a fast-paced call center environment.
- Facilitated efficient, empathetic customer service experiences.
- Recorded claim details with accuracy.
- Applied comprehensive understanding of policies and insurance regulations.
- Ensured high-quality customer service through clear communication and attentive listening.
- Facilitated efficient management of intricate claims.
Education
BBA - Business Administration
Lubbock Christian university
Lubbock, TX12-2026
Business Administration - Course Work
South Plains College
05.2014
Skills
- Claims analysis
- Microsoft office
- Claims investigation
- Team Training
- Attention to detail
- Conflict management
- Critical thinking
- Benefits review
- Filing
- Customer relations
- Highly organized
- Business administration
- Training and coaching
Affiliations
- Community Service
Timeline
Benefit/Claims Advisor
United Healthcare, UHG
10.2022 - Current
Volunteer
City of Lubbock City council - KLB
08.2019 - 12.2022
Administrative Assistant
Lubbock ISD
08.2017 - 08.2022
Admin Assistant (Substitute)
Lubbock ISD
01.2016 - 08.2017
Care Specialist
First Care Health Plans
08.2013 - 01.2016
BBA - Business Administration
Lubbock Christian university
Business Administration - Course Work
South Plains College
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