Carmesuze PHILINMOND
Pembroke Pines,FL
Summary
Experienced customer service professional with strengths in order processing, shipment tracking, and inventory reconciliation. Skilled in shipping documentation, backorder management, and quick issue resolution to support smooth fulfillment operations.
Overview
3
3
Languages
13
13
years of professional experience
Work History
Customer Service Specialist
Manutech Inc. and its licensors
Doral, Florida
09.2025 - Current
- Answered customer questions and handled complaints promptly.
- Assisted daily order processing, ensuring timely fulfillment of customer orders.
- Resolved order discrepancies, collaborating with warehouse staff and billing teams to ensure accurate order delivery.
- Coordinated warehouse teams to optimize picking, packing, and shipping schedules.
- Prepared shipping documents, labels, and packing slips for outbound orders.
- Communicated with carriers to confirm shipment details and delivery timelines.
- Entered backorder updates and order status details for customer service.
- Compared inventory records with order needs in fulfillment systems.
Environmental Technician
Memorial Healthcare System- South Broward Community Health
Hollywood, Florida
06.2023 - 05.2025
- Inspected South Broward Community Health facilities for environmental safety and sanitation hazards.
- Sanitized equipment and work areas to support infection control standards.
- Trained personnel on proper safety protocols when working around hazardous materials.
Officer of Marketing
Banque nationale de Credit
Rue des Miracles,Haiti, POrt-au-Prince
03.2014 - 02.2023
- Managed confidential customer information, ensuring security and maintaining trust.
- Analyzed market trends to inform business decisions and strategies.
- Developed and maintained relationships with key clients and stakeholders.
- Collaborated with upper management in regular meetings to provide updates on initiative progress and align strategies.
- Conducted performance evaluations and provided constructive feedback.
- Oversaw daily management of customer accounts at Banque nationale de Crédit. and branch transactions at Banque nationale de Crédit.
- Provided assistance to customers with deposits and withdrawals at the bank. with deposits, withdrawals, and service requests.
Education
Master of Science - Entreprise Banque
ECOLE SUPERIEURE DE LA BANQUE
Paris, Nanterre12-2019
Associate of Science - Science De La Gestion
INUKA
Haiti08-2008
Skills
- Order processing
- Shipping documentation
- Shipment tracking
- Backorder management
- Inventory reconciliation
- Customer support
- Customer service
- Client relationship management
- Client relations
- Conflict resolution
- Cross-functional collaboration
- Team collaboration
- Data entry
- Positive attitude
- Empathy skills
- Cross-functional collaboration
Languages
English
Professional
French
Professional
creole
Professional
Timeline
Customer Service Specialist
Manutech Inc. and its licensors
09.2025 - Current
Environmental Technician
Memorial Healthcare System- South Broward Community Health
06.2023 - 05.2025
Officer of Marketing
Banque nationale de Credit
03.2014 - 02.2023
Master of Science - Entreprise Banque
ECOLE SUPERIEURE DE LA BANQUE
Associate of Science - Science De La Gestion
INUKA