Carmi Wagoner
Jacksonville,FL
Summary
Skilled Accounts Receivable Specialist with comprehensive background in managing invoicing, payment processing and account reconciliation. Demonstrates strong problem-solving abilities along with proficiency in accounting software to streamline financial operations and enhance accuracy. Known for facilitating effective communication between finance teams and clients to resolve discrepancies and maintain positive relationships. Previous roles showcased strategic contribution towards improving financial systems, ensuring prompt payments and reducing outstanding receivables.
Overview
10
10
years of professional experience
Work History
Accounts Receivable Specialist
Patriot Rail Company
Jacksonville, Florida
05.2025 - Current
- Record daily cash receipts, post payments, and ensure payments are applied correctly to customer accounts using SAP.
- Send Dunning emails to customers monthly.
- Processed refund requests and adjustments to customer accounts.
- Maintained accurate records of receivables using accounting software.
- Collaborated with sales teams to address customer payment inquiries.
- Processed credit applications and assessed customer creditworthiness.
- Set up vendor forms for ACH payment process.
- Responded promptly to customer inquiries regarding their account status or payment history.
- Researched past due accounts and initiated collection efforts in a timely manner.
- Generated weekly aging reports used to identify delinquent accounts requiring follow-up action.
Accounts Receivable Coordinator
Suddath
Jacksonville, FL
02.2023 - 05.2025
- Process and distribute revenue.
- Review documentation for accuracy before processing for billing.
- Manage workflow in a timely manner.
- Trace and obtain missing documentation and approvals.
- Respond to inquiries regarding invoice issues.
- Responsible for updating GMMS with accurate information.
- Resolve any issues related to delays in payment of invoice.
- Monitor the bottom line, and promptly report any issues for payables to resolve.
- Monitor accrued reports on a monthly basis.
- Monitor the billable expense report on a monthly basis.
- Ability to understand and interpret client and agent contracts, rates schedules and tariffs (International tariff,
400NG tariff and GSA tariff) - Maintain appropriate billing days and percentages aged, according to corporate guidelines.
Operations Assistant
Suddath
Jacksonville, FL
04.2022 - 02.2023
- Assist in monitoring and tracking shipment status to ensure delivery dates are met.
- Update database with notes regarding changes and communications – weights, dates, address changes, etc.
- Effectively communicate with agents and customers via telephone and email regarding the status of shipment.
- Confer with all parties involved to expedite or locate missing, misrouted, or delayed household shipments.
- Assist with sending required documentation and paperwork to the bases.
- Additional administrative tasks, including data entry and phones.
- Overtime is required during peak season.
- Other duties as assigned.
Mailroom Associate
SUDDATH GLOBAL LOGISTICS
Jacksonville, FL
03.2019 - 04.2022
- Perform all mailroom functions to ship customer LTL orders from the warehouse/chutes
- Complete and verify all required documents such as bill of lading, customs paperwork, packing lists and preparing outbound orders
- Palletize international shipping boxes for outbound preparation and on-time shipment
- Create Commercial Invoices, SLIs, and Certificate of Compliance & Sterility using the S.A.P program for each shipping affiliate
- Follow up with order picking departments to ensure shipping boxes and case orders are prepared before designated cut-off times
- Scan and prepare all documents to send electronically to all carriers and customer service representatives daily.
Pick and Pack Worker
Kelly Services
Jacksonville, FL
01.2016 - 03.2019
- Picks, packs and process shipments for all customer orders in a timely manner using automated and manual order processes
- Checks outgoing shipments for correctness including proper materials, packing inserts, product information, shipping carton and product is packed correctly free of outer damage
- Maintains records of orders placed by customers
- Performs all work with adherence to safety procedures
- Adheres to environmental policy and procedures and supports department environmental objectives
- Ensures customer orders are picked, prepared, and packaged for shipment with records maintenance
- Transports, receives, and stocks all raw material and finished products
- Performs various troubleshooting responsibilities for pick, pack, and high-speed order processing operations
- Inventory supplies needed and orders supplies if necessary
- Ships international orders and traces domestic and international orders
- Spends time performing tasks and projects as assigned by area management
- Oversees Pick-to-Light and A-Frame area(s) workflow and delegates tasks to other associates in order to complete daily mission goals
- Trained new associates on all required work procedures and processes
- Short shipping/Out of stock cart management.
Education
Computer Hardware Servicing NC II -
PROFESSIONAL ELECTRONICS institute inc.
Jacksonville – Iloilo City, PhilippinesHigh School Diploma -
FORT SAN PEDRO NATIONAL high schooL
Iloilo City, PhilippinesSkills
- Work Flow Management
- Organizing and Prioritization
- Accounts Receivable
- Invoice Processing
- Payment tracking
- Collections experience
- Invoice statements
- Financial Reporting
- Account updating
- Aging report creation
- Troubleshooting/Solution Development
- Detail Oriented
- Superior Communication
- Microsoft Office Efficient
References
Available Upon Request
Timeline
Accounts Receivable Specialist
Patriot Rail Company
05.2025 - Current
Accounts Receivable Coordinator
Suddath
02.2023 - 05.2025
Operations Assistant
Suddath
04.2022 - 02.2023
Mailroom Associate
SUDDATH GLOBAL LOGISTICS
03.2019 - 04.2022
Pick and Pack Worker
Kelly Services
01.2016 - 03.2019
Computer Hardware Servicing NC II -
PROFESSIONAL ELECTRONICS institute inc.
High School Diploma -
FORT SAN PEDRO NATIONAL high schooL