Summary
Overview
Work History
Education
Skills
Timeline
Generic
Carmichael Spencer

Carmichael Spencer

CHICAGO,IL

Summary

Dynamic Premises Technician at AT&T with expertise in fiber optic splicing and superior troubleshooting skills. Achieved enhanced customer satisfaction through proactive maintenance and effective problem resolution. Recognized for optimizing network reliability and fostering strong client relationships, demonstrating adaptability and commitment to excellence in service delivery.

Overview

16
16
years of professional experience

Work History

Premises Technician

AT&T
07.2015 - Current
  • Installed and configured telecommunications equipment to ensure optimal service delivery.
  • Conducted routine maintenance checks to identify and resolve technical issues promptly.
  • Collaborated with team members to troubleshoot network outages, enhancing service reliability.
  • Assisted in upgrading infrastructure, improving system performance and customer satisfaction.
  • Documented repair procedures and service records for compliance and reference purposes.
  • Implemented process improvements that reduced downtime during equipment servicing tasks.
  • Led emergency response initiatives during service disruptions, maintaining communication with affected customers.
  • Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
  • Maximized team productivity through collaboration with colleagues on complex installation or repair projects.
  • Read and deciphered graphs and blueprints.
  • Exceeded client expectations for promptness in completing assignments while maintaining the highest level of workmanship standards.
  • Maintained a safe working environment by adhering to safety protocols and using the appropriate tools for each task.
  • Educated customers on how to use Type service.
  • Installed and repaired Type and Type equipment.
  • Ensured optimal service quality by conducting thorough inspections and tests after installations or repairs.
  • Stayed up-to-date on industry advancements through continuous learning, attending training sessions, and pursuing certifications as necessary.
  • Demonstrated flexibility in adapting to changing client needs or project requirements without sacrificing quality or efficiency.
  • Showcased problem-solving abilities by tackling complex technical challenges and finding innovative solutions to address customer needs.
  • Prevented future service disruptions by identifying potential issues during routine maintenance checks and taking proactive measures to address them.
  • Supported new hires by sharing expertise on best practices for efficient installations or repairs, contributing to overall team success.
  • Improved customer satisfaction by efficiently troubleshooting and resolving technical issues with their home services.
  • Built strong relationships with clients through excellent communication skills and an unwavering commitment to delivering high-quality service results.
  • Optimized network reliability through meticulous attention to detail when performing cable routing, splicing, termination, and testing tasks.
  • Maintained company vehicle and company equipment.
  • Assisted in the development of new procedures or guidelines for improved work processes, contributing to increased productivity and effectiveness across the team.
  • Enhanced system performance for clients through regular maintenance of network infrastructure and equipment.
  • Streamlined operations by maintaining accurate records of completed tasks, equipment inventory, and customer interactions.
  • Reduced downtime for customers by quickly diagnosing issues and implementing effective solutions during service calls.
  • Contributed to company growth by consistently meeting or exceeding monthly performance targets for installations and repairs.
  • Increased customer retention through professional communication, addressing concerns, and providing prompt solutions to problems.
  • Achieved timely completion of installation projects by effectively managing work schedules and prioritizing tasks.
  • Installed and configured new devices and system components.
  • Responded to service requests during and after business hours.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Managed and prioritized customer service requests to achieve prompt resolution.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
  • Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
  • Performed quality assurance on systems to confirm optimal performance.
  • Performed periodic system upgrades and maintenance to meet industry standards.
  • Coordinated installation of new users and relocations of existing users.
  • Provided training to customers to enhance use and understanding of network systems.
  • Developed detailed documentation and technical manuals for telecommunications systems to comply with regulations.
  • Implemented training programs to improve knowledge and skills of new technicians.
  • Implemented security measures to protect network systems from unauthorized access and threats.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Read blueprints and schematics to correctly place equipment.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Performed preventive maintenance of telecommunications equipment.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Researched and recommended network and data communications hardware and software.
  • Trained new technicians on installation techniques and safety protocols, fostering team efficiency.

Overnight Stocker

Kmart, Sears Holding
04.2012 - 09.2015
  • Stocked shelves efficiently, ensuring merchandise availability and organization.
  • Assisted in inventory management, tracking stock levels and replenishing items as needed.
  • Maintained cleanliness of storage areas, adhering to safety and sanitation standards.
  • Collaborated with team members to optimize stockroom layouts for improved workflow.
  • Conducted product inspections, identifying damaged goods and facilitating returns.
  • Implemented best practices for unloading deliveries, enhancing speed and accuracy of stocking process.
  • Trained new employees on stocking procedures and safety protocols effectively.
  • Analyzed stock movement patterns to recommend adjustments for inventory control improvements.
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained neat, organized stockroom free of hazards.
  • Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
  • Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
  • Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
  • Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.
  • Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.
  • Minimized out-of-stock occurrences by diligently maintaining accurate inventory records and timely replenishing shelves as needed.
  • Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Reduced inventory discrepancies by accurately counting and documenting incoming merchandise shipments.
  • Improved overall inventory management with consistent attention to detail during stock rotation and labeling tasks.
  • Facilitated smooth transitions between shifts by effectively communicating completed tasks and pending responsibilities to oncoming staff members.
  • Contributed to loss prevention efforts by monitoring stock levels, identifying discrepancies, and reporting concerns to management.
  • Expedited store opening preparation, completing all assigned tasks before business hours commenced each morning.
  • Increased employee productivity with clear communication of expectations and priorities during overnight shifts.
  • Inspected inventory to identify shortages and maintain consistent inventory.
  • Supported store operations by efficiently unloading delivery trucks and properly sorting merchandise according to department needs.
  • Kept work areas neat, clean and free from debris.
  • Stocked designated items on shelves, end caps and displays.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Stocked shelves to match planogram images and instructions.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Interacted with guests in friendly and knowledgeable way.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Greeted customers and directed to requested products.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Safely and securely loaded items to prevent damage during transport.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Transported merchandise pallets to move in warehouse.
  • Marked stock with identification tags and labels to outline information such as storage locations.
  • Followed orders precisely for correct items, sizes and quantities.
  • Managed timely and effective replacement of damaged or missing products.
  • Greeted store customers and discussed needs.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Picked and packed order items.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Maintained store assets with effective loss prevention strategies.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
  • Worked with customers to pack items according to specific desires and requirements.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Received new stock and input values into computer system.
  • Checked product levels and recommended new purchases.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
  • Recorded daily activities for inventory control.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
  • Monitored tasks and staff assignments to deliver projects under-budget and on-time.
  • Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
  • Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Supervised and trained new staff in performing census.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Conducted interviews by following stringent guidelines and confidentiality laws.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
  • Located needed merchandise in inventory using Type software and placed on skids for transport to shelves.
  • Compiled reports of cost factors such as labor, production and equipment.
  • Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
  • Pre-assembled containers to be easily selected by packing associates.
  • Monitored raw material costs and fluctuations, sourced new suppliers and identified favorable opportunities.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Partnered with merchandising team to create and implement profitable pricing strategies.
  • Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
  • Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Planned and scheduled projects and directly performed installations.

Courtesy Associate

Walmart
08.2009 - 07.2010
  • Assisted customers with inquiries and product selection to enhance shopping experience.
  • Maintained cleanliness and organization of sales floor for optimal customer engagement.
  • Operated cash register, processed transactions efficiently, and managed customer payments.
  • Collaborated with team members to restock shelves and ensure product availability.
  • Provided support in inventory management by tracking stock levels and ordering supplies.
  • Resolved customer complaints promptly, ensuring satisfaction and retention.
  • Educated customers on promotions and store policies to improve understanding of services offered.
  • Monitored product displays for compliance with company standards and visual merchandising guidelines.
  • Maintained a clean and organized store environment for optimal shopping experience.
  • Contributed to inventory management by restocking shelves and updating displays as needed.
  • Supported team members in completing tasks efficiently, contributing to a positive work atmosphere.
  • Provided exceptional customer service by addressing concerns and resolving issues promptly and professionally.
  • Enhanced customer satisfaction by providing prompt and courteous assistance with purchases, returns, and inquiries.
  • Collaborated closely with supervisors during shift changes ensuring seamless handover of responsibilities and store upkeep.
  • Demonstrated excellent multitasking abilities while assisting multiple customers at once without sacrificing quality service.
  • Exceeded performance expectations consistently, receiving recognition for outstanding customer service skills.
  • Collaborated with fellow associates to maintain a well-stocked store, meeting the needs of our diverse clientele.
  • Educated customers on product features, benefits, and usage instructions to promote informed purchasing decisions.
  • Handled customer complaints with professionalism, finding solutions that ensured customer satisfaction and loyalty.
  • Streamlined store operations by effectively balancing cashier duties with floor responsibilities when necessary.
  • Ensured accurate pricing on merchandise through meticulous attention to detail and regular price audits.
  • Prevented loss due to theft or damage by diligently monitoring store premises for suspicious activity or potential hazards.
  • Delivered timely assistance at fitting rooms ensuring smooth flow for customers trying out products.
  • Increased efficiency of checkout process by swiftly scanning items and accurately processing payments.
  • Assisted customers in locating desired products, resulting in increased sales and overall satisfaction.
  • Maintained strong knowledge of current promotions, sales events, and product offerings to keep customers informed.
  • Boosted sales revenue by offering product suggestions based on customer preferences and needs.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Assisted in training new employees on company policies, procedures, and best practices for stellar customer service delivery.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Collected more than Number shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Maintained clean and tidy checkout area to optimize service delivery.
  • Assisted customers with checkout process to foster prompt and smooth transactions.
  • Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
  • Handled shelf restocks and merchandised front lane areas to drive sales.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Cross-trained and provided backup support for organizational leadership.
  • Trained staff on operating procedures and company services.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Investigated and resolved accounting, service and delivery concerns.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Cross-trained and backed up other customer service managers.
  • Implemented and developed customer service training processes.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Created and maintained detailed database to develop promotional sales.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Managed timely and effective replacement of damaged or missing products.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Education

Engineering

Chicago State University
Chicago, IL

High School Diploma - Radio And Television Broadcasting

Dunbar Vocational Career Academy
Chicago, IL
06.2008

Skills

  • Fiber optic splicing
  • Hand tool proficiency
  • Customer service experience
  • Management experience
  • Network configuration
  • Wireless networking
  • Hardware installation
  • Telecommunications
  • Electrical wiring
  • System maintenance
  • Superior troubleshooting skills
  • Equipment troubleshooting
  • Dispute resolution
  • Software configuration
  • Mathematical aptitude
  • Number-savvy
  • Preventative maintenance
  • Excellent troubleshooting proficiency
  • Cable installation
  • Signal testing
  • Structured cabling
  • Ladder safety
  • Troubleshooting and repair
  • Work order completion
  • Network troubleshooting
  • Installation and maintenance
  • Safety awareness
  • Installing equipment
  • Equipment safety
  • Safety practices
  • Troubleshooting systems
  • Documenting activities
  • Educating customers
  • System repair
  • Device installation
  • Configuring equipment
  • Test equipment operation
  • Software upgrades
  • Troubleshooting and resolution
  • Equipment installation
  • Hardware maintenance
  • Writing reports
  • VoIP systems
  • Engineering plans
  • Service documentation
  • Regulatory compliance
  • Configuring devices
  • Diagnosing issues
  • Maintaining components
  • Vehicle management
  • Dig site assessment
  • Instructing customers
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Equipment installation and repair
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Troubleshooting skills
  • Organizational skills
  • Team collaboration
  • Electrical troubleshooting
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Equipment replacement
  • Data cabling installation
  • Physical strength
  • Relationship building
  • Wire splicing
  • Documentation skills
  • Team building
  • Task prioritization
  • Self motivation
  • Router installation and optimization
  • Technical troubleshooting
  • Interpersonal skills
  • Analytical thinking
  • Conflict resolution
  • Goal setting
  • Computer literacy
  • System repairs
  • Problem diagnosis
  • Professionalism
  • Interpersonal communication
  • Preventive Maintenance
  • Time management abilities
  • Continuous improvement
  • Adaptability
  • Written communication
  • Safety procedures adherence

Timeline

Premises Technician

AT&T
07.2015 - Current

Overnight Stocker

Kmart, Sears Holding
04.2012 - 09.2015

Courtesy Associate

Walmart
08.2009 - 07.2010

Engineering

Chicago State University

High School Diploma - Radio And Television Broadcasting

Dunbar Vocational Career Academy

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