CARMIE SCUMACI
Chicago,IL
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
16
16
years of professional experience
Work History
MANAGER
Monterrey Security CO.
Chicago, IL
03.2013 - Current
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Laborer
Central Steel & Wire Company
Chicago, IL
02.2010 - 04.2013
- performing a number of warehouse functions including material handling for order filling
- finalizing order filling to be shipped to customer
- worked with team members unloading and receiving truck loads
- side loader forklift and overhead crane operator
- tagging of material along with data entry into computer terminals
Server
Chief O'Neill's Pub & Restaurant
Chicago, IL
04.2010 - 09.2012
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Monitored dining room for cleanliness and proper set-up at all times.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
Sales Associate
Home Depot
Chicago, IL
08.2008 - 05.2010
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Processed credit card transactions quickly and securely.
- Attended weekly team meetings to review performance goals and objectives.
Education
High School Diploma -
DE LA SALLE INSTITUE
Chicago, IL05-2001
Skills
- Strategic Planning
- Workforce Management
- Policy Implementation
- Staff Development
- Performance Management
Timeline
MANAGER
Monterrey Security CO.
03.2013 - Current
Server
Chief O'Neill's Pub & Restaurant
04.2010 - 09.2012
Laborer
Central Steel & Wire Company
02.2010 - 04.2013
Sales Associate
Home Depot
08.2008 - 05.2010
High School Diploma -
DE LA SALLE INSTITUE
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