Summary
Overview
Work History
Education
Certification
Timeline
Generic

Carmilla Ellis

MSA
Jesup,GA

Summary

Reliable Medical Support professional with [Number] years of experience in [Type] environment. Expertly assist with office operations and physician support by gathering patient information, [Task] and [Task]. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.

Overview

21
21
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Medical Assistant

Winn Community Army Hospital
Fort Stewart, GA
06.2023 - Current
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Verified patient insurance coverage and collected required co-payments.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Medical Support Assistant

Blanchfield Army Community Hospital
Fort Campbell , KY
02.2005 - 06.2023
  • Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
  • Organized patient records to research records, extract medical information and review records for completeness and accuracy.
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
  • Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
  • Prepared treatment rooms for patient examinations by setting up medical equipment.
  • Assisted physician with diagnostic and therapeutic procedures by collecting laboratory specimens and changing wound dressings.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Taught patients about medications, procedures, and care plan instructions.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Used [Software] to maintain and record patient data and generate reports.
  • Interviewed patients to verify and update clinical and demographic records.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Verified patient insurance coverage and collected required co-payments.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Sanitized, restocked, and organized exam rooms and medical equipment.

Store Worker

DECA Commissary
GISSEN, GERMANY
12.2002 - 02.2005
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Provided correct change for purchases to avoid customer confusion or disputes.
  • Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Used in-store system to locate inventory and place special orders for customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Bachelor of Science - Healthcare Administration

Daymar College - Clarksville
Clarksville, TN
02.2015 - 09.2017

Associate of Science - Medical Assistant

Miller-Motte Technical College - Clarksville
Clarksville, TN
01.2007 - 05.2009

Certification

CNA - Certified Nurse Assistant

Timeline

Medical Assistant

Winn Community Army Hospital
06.2023 - Current

Bachelor of Science - Healthcare Administration

Daymar College - Clarksville
02.2015 - 09.2017

Associate of Science - Medical Assistant

Miller-Motte Technical College - Clarksville
01.2007 - 05.2009

Medical Support Assistant

Blanchfield Army Community Hospital
02.2005 - 06.2023

Store Worker

DECA Commissary
12.2002 - 02.2005

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Carmilla EllisMSA