Carmilla Jackson
Glenn Heights
Summary
With a proven track record at the Centre For Neuro Skills, I excel in inventory control and fostering teamwork. My efforts have streamlined inventory management, significantly reducing errors, and enhanced operational efficiency. Skilled in customer service, I've also led teams to improve service delivery, demonstrating a keen attention to detail and a commitment to excellence.
Professional in transportation management with strong focus on team collaboration and achieving results. Proven ability to oversee logistics, optimize routes, and ensure regulatory compliance. Highly adaptable, dependable, and skilled in problem-solving, strategic planning, and resource allocation. Known for enhancing operational efficiency and fostering cohesive work environment.
Overview
12
12
years of professional experience
Work History
Transportation Manager
Centre For Neuro Skills
01.2023 - Current
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Developed and maintained knowledgeable and productive team of employees.
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Resolved customer issues efficiently, minimizing lost business due to transportation errors or delays.
- Organized records of vehicles, schedules and completed orders.
- Oversaw team of 16 drivers by reviewing performance to promote timely and efficient deliveries and operations.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
- Trained new employees on company policies and best practices, fostering a culture of excellence within the department.
Residential Supervisor
Centre For Neuro Skills
07.2021 - Current
- Developed, implemented and monitored residential policies and procedures.
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Served as a key liaison between the residential facility and regulatory agencies during inspections or audits, demonstrating full compliance with established standards.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Enforced policies and safety standards through building and room rounds.
- Collaborated with residential team to maximize effective and efficient operations.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Inventory Specialist
Centre For Neuro Skills
11.2018 - Current
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Coordinated with suppliers to establish optimal delivery schedules, reducing instances of overstock or stockouts.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Conducted regular inventory audits to ensure stock levels were accurately maintained, minimizing discrepancies.
- Self-motivated, with a strong sense of personal responsibility.
Transport Driver
Centre For Neuro Skills
11.2016 - Current
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Operated with safety and skill to avoid accidents and delays.
- Boosted customer satisfaction through timely communication and addressing concerns promptly.
- Updated daily logs and customer paperwork with relevant details.
- Inspected vehicles before and after trips to verify safe and reliable operation.
Direct Care Provider
Centre For Neuro Skills
11.2012 - Current
- Kept clients engaged in social networks and communities for personal health and growth.
- Assisted patients in navigating the complexities of healthcare systems, including insurance coverage and appointment scheduling.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Collaborated with healthcare professionals to develop customized care plans tailored to each patient''s unique situation.
- Ensured a safe environment for patients through diligent monitoring and reporting of any potential hazards or concerns.
- Assisted patients with mobility exercises, promoting increased independence and overall health improvement.
- Documented vitals, behaviors, and medications in client medical records.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Transported clients to medical and dental appointments to provide support.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Education
No Degree - Medical Assistance
Kaplan College
Grand Prairie, TX10-2011
High School Diploma -
Lancaster High School
Lancaster, TX06-1987
Skills
- Attention to detail
- Customer service
- Inventory control
- Teamwork and collaboration
Timeline
Transportation Manager
Centre For Neuro Skills
01.2023 - Current
Residential Supervisor
Centre For Neuro Skills
07.2021 - Current
Inventory Specialist
Centre For Neuro Skills
11.2018 - Current
Transport Driver
Centre For Neuro Skills
11.2016 - Current
Direct Care Provider
Centre For Neuro Skills
11.2012 - Current
No Degree - Medical Assistance
Kaplan College
High School Diploma -
Lancaster High School
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