Carmin Wills
Bismarck,AR
Summary
- Employee of ADPHT DeGray since June 2017
- Progressed from part time to full time desk clerk, the only audit backup, and
- Have been through two changes in operating software (Aspira and Maestro)
- Managed my own store
Overview
25
25
years of professional experience
Work History
“Acting” Visitor Center Manager
ADPHT
12.2023 - Current
- Stepped in after previous manager retired after 30 years of service. While also working as the only backup night auditor.
- Ordered supplies and merchandise for the Visitor Center. Worked closely with other department heads for accuracy of ordering and pricing of resale products. Currently preparing for Eclipse Displays.
- Promoted a culture of teamwork through effective leadership and open communication channels.
- Interacted well with customers to build connections and nurture relationships.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Use previous knowledge of camping reservations and procedures to step in with little training necessary.
News Editor/Intern
The Oracle
01.2015 - 06.2016
- Researched industry trends regularly to stay ahead of competitors and maintain cutting-edge reporting techniques.
- Developed strong relationships with sources to obtain exclusive interviews and information for stories.
- Drove accuracy of content through careful proofreading and fact-checking.
- Maintained the publication''s reputation for accuracy through rigorous fact-checking procedures.
Front Desk Agent/Night Auditor
ADPHT
06.2017 - Current
- Frequently was the Manager on Duty. Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Answered customer telephone calls promptly and appropriately handled needs.
- Kept accounts in balance and ran daily reports to verify totals.
- Trained and mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Used Maeatro and Aspire to process reservations, check-ins and check-outs. Was involved with both changeovers.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Proven ability to develop and implement creative solutions to complex problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
Store Owner
Self-employeed
02.1999 - 02.2003
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated a positive work culture that fostered teamwork, open communication, and continuous improvement among staff members.
- Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
Education
Mass Media -
Henderson State University
Arkadelphia, ARSkills
- Customer Service
- New hires and training
- Manager on Duty
- Inventory
- Purchasing
Timeline
“Acting” Visitor Center Manager
ADPHT
12.2023 - Current
Front Desk Agent/Night Auditor
ADPHT
06.2017 - Current
News Editor/Intern
The Oracle
01.2015 - 06.2016
Store Owner
Self-employeed
02.1999 - 02.2003
Mass Media -
Henderson State University
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