Carmina Carrillo
Brawley,USA
Summary
Highly skilled and bilingual professional with a Master's degree in psychology and a strong background in public health and community outreach. Demonstrated expertise in utilizing analytical and research methodologies to make evidence-based decisions. Proven track record of enhancing public programs to effectively address the unique needs of diverse communities.
Overview
11
11
years of professional experience
Work History
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
California Department of Public Health
05.2023 - Current
- Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
- Evaluated program effectiveness through regular audits, identifying areas for improvement and implementing changes as needed.
- Identify areas for improvement and provide recommendations to enhance program efficiency
- Assist in the development of policies and procedures related to government programs and Local Health Departments
- Prepare reports and presentations to communicate program outcomes and recommendations
- Collaborate with other Local departments and agencies to coordinate program activities
- Communicate program goals, requirements, and changes to Local Health Departments
- Conduct research on relevant diseases and compile information for decision-making
- Maintain accurate and detailed documentation related to CalCONNECT program activities
- Ensure that programs comply with relevant laws, regulations, and policies
- Manage specific projects or components of programs, ensuring they are completed
- Provide training to program staff or Local Health Departments as needed
- Address issues and challenges related to program implementation
- Manage and collaborate in creating and updating a learning platform (LMS)
- Collaborate with Accenture, Salesforce, Zensai, and Crowe
- Delivered comprehensive training sessions to staff members, increasing overall productivity and knowledge levels within the team.
HUMAN RESOURCES ASSISTANT
Pioneers Memorial Healthcare District
03.2022 - 05.2023
- Organized new employee orientation schedules for new hires
- Delivered friendly assistance with new hires throughout interviewing and hiring process
- Screened applicant resumes and coordinated both phone and in-person interviews
- Created and completed personnel action forms for hires, terminations, title changes and terminations
- Administered compensation, benefits and performance management systems and safety and recreation programs
- Set up orientations and initial training for new employees
- Helped employees register for benefits programs using online portals
- Recruited and screened qualified potential employees
- Assisted with onboarding with contract employee and traveling nurses
- Assisted in the administration of employee benefits, such as health insurance and 401(k)
- Managed employee records, including personnel files and other confidential documents
- Performs a broad range of administrative support details on a regular basis, including composing correspondence, typing, filing, scheduling meetings, and maintaining appropriate databases
- Assists in department management processes including but not limited to billing, specialized processes, budgeting, payroll, contract management, credentialing, licensing, accounts payable, and supply ordering
- Compiles data, maintains all files/records and statistical updates needed to obtain state designation and verification
- Coordinates and tracks CMEs, CEUs, and certifications for applicable positions and keeps records as indicated for regulatory agency, designation, or verification organization
- Participates in preparation for department reviews
- Assists with the maintenance of employee files, including the preparation of information required for onboarding new employees
- Updated and maintained office policies and procedures
OFFICE COORDINATOR
Uni Care Hospice Inc
04.2021 - 01.2022
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
DEPARTMENT COORDINATOR (ICU/MED SURG)
El Centro Regional Medical Center
05.2020 - 04.2021
- Analyze and coordinate daily department activities to achieve established goals
- Assist in budget preparation and expense management activities
- Perform data collection, analysis, and reporting to manager for decision making purpose
- Assisted in the preparation of comprehensive reports and presentations, capturing essential department data for executive review and decision making.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Approved regular payroll submissions for employees
- Developed empowering employee culture focused on equipping employee to independently meet customer needs
- Improved department efficiency by streamlining processes and implementing new organizational systems.
- Resolved any conflicts or issues that arose within the team effectively while maintaining professionalism at all times.
- Organized and maintained department records for easy access and regulatory compliance.
- Managed vendor relationships, negotiating contracts for optimal cost savings without compromising quality or service levels.
- Assisted in recruiting efforts, contributing to the successful onboarding of new team members.
- Conducted thorough research on industry trends, providing valuable insights that informed strategic planning efforts.
- Implemented performance tracking tools, enabling informed decision-making and proactive problem-solving within the department.
- Served as a liaison between the department and other internal teams, fostering strong working relationships.
- Worked with Aya Health care and other companies to select and onboard travel nurses
- Time card approvals
- Staff credential audits.
COMMUNITY EDUCATION COORDINATOR
El Centro Regional Medical Center
11.2018 - 05.2020
- Established streamlined registration processes involving comprehensive database management for more efficient program enrollment.
- Worked with other departments to coordinate education across variety of teams and personalities.
- Utilized technology platforms effectively in designing interactive online courses accessible beyond traditional classroom settings.
- Facilitated ongoing communication between stakeholders by maintaining an up-to-date website, social media presence, and newsletter distribution.
- Advocated for equitable access to educational opportunities for all members of the community through policy recommendations and public speaking engagements.
- Evaluated program success using data-driven methods to inform continuous improvement efforts.
- Enhanced community engagement by developing and implementing educational programs tailored to local needs.
- Recruited trained, and supervised a diverse team of volunteers to support program delivery and enhance participant experiences.
- Facilitated group discussions among diverse participants aimed at encouraging critical thinking skills while building a sense of camaraderie within the community.
- Ensured all hospital employee credential were up to date.
WIC NUTRITION ASSISTANT
Brawley WIC
08.2015 - 10.2018
- Increased patient satisfaction through attentive service and timely delivery of meals.
- Provided support to individuals with special dietary need to meet unique nutritional requirements.
- Assisted patients clients with mean plan development, addressing individualized dietary requirements.
- Screens applicants and schedules appointments; determines applicant/participant eligibility from income or Medical/AFDC/Food Stamp eligibility status, medical information, residence, and dietary assessment.
- · Support and assist breastfeeding mothers with problems and solutions.
- Provided needed referrals.
MULTI-FUNCTION CLERK/REFERRAL CLERK
InnerCare
11.2013 - 08.2015
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Scheduled appointments with specialists on behalf of clients.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Followed up with clients and specialists to inquire about experience and collect reports.
- Linked families to relevant community support to meet non-medical needs.
- Collected and verified completeness of intake and enrollment screening packets for facility.
- Facilitated seamless transitions in care by coordinating transportation arrangements for patients when required.
- Expedited urgent referrals when needed, coordinating closely with providers and specialists to arrange timely appointments for patients in critical situations.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Master of Science - Psychology
UNIVERSITY OF PHOENIX
Tempe, AZ01.2023
Bachelor of Science - Support Services in The Correctional Setting
UNIVERSITY OF PHOENIX
Tempe, AZ01.2021
Skills
- Public speaking
- Health Education
- Program Support
- Community Outreach
- Presentation skills
- Research abilities
- Public Health
- Customer service excellence
Languages
Spanish
Native or Bilingual
Timeline
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
California Department of Public Health
05.2023 - Current
HUMAN RESOURCES ASSISTANT
Pioneers Memorial Healthcare District
03.2022 - 05.2023
OFFICE COORDINATOR
Uni Care Hospice Inc
04.2021 - 01.2022
DEPARTMENT COORDINATOR (ICU/MED SURG)
El Centro Regional Medical Center
05.2020 - 04.2021
COMMUNITY EDUCATION COORDINATOR
El Centro Regional Medical Center
11.2018 - 05.2020
WIC NUTRITION ASSISTANT
Brawley WIC
08.2015 - 10.2018
MULTI-FUNCTION CLERK/REFERRAL CLERK
InnerCare
11.2013 - 08.2015
Master of Science - Psychology
UNIVERSITY OF PHOENIX
Bachelor of Science - Support Services in The Correctional Setting
UNIVERSITY OF PHOENIX
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