Carmina Delgado
Reno,NV
Summary
Friendly and efficient customer service and banking representative devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding banking and customer service standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Hard working with strong work ethic and unwavering dedication to support organizational needs. Diligent customer support specialist skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Skilled Trade Recruiter
Rex Moore Electrical
02.2023 - Current
- Built strong relationships with internal and external candidates to ensure excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
- Coordinated schedules to arrange management interviews with applicants.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Studied job descriptions and qualifications to determine applicant requirements.
- Collaborated with hiring managers to understand job requirements and expectations.
- Operated and maintained applicant tracking and candidate management systems.
- Pre-screened resumes before sending them to corporate hiring managers for consideration.
- Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
- Conducted phone interviews to assess applicant's relevant knowledge, skills, experience, and aptitudes.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
Customer Support Specialist
Clear Capital
10.2021 - 02.2023
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Provided primary customer support to both customers and fellow employees.
- Research and resolve concerns regarding reports
- Communicate with vendors regarding details of the reports and terms
- Communicate with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Developed community reputation through commitment to customer satisfaction and strong client relationships in order to maintain customer satisfaction
- Partnered with management to assist with projects and assist other departments
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Teller, Member Service Representative
Great Basin Federal Credit Union
03.2019 - 09.2020
- Created rapport with non-english speaking members by accurately processing cash, check, transfer, and statement transactions.
- Assumed leadership role in absence of branch manager maintaining normal operating procedures.
- Prepared monthly branch supply needs and communicate potential expenses using Microsoft Office Suite.
- Recommend products and services to existing members and accurately explain details of services offered.
- Transitioned customers into new members using sales strategies and up-sell services to exceed monthly account opening goals.
- Represented the organization in a professional manner during events in the community.
Production Associate
Tesla
02.2017 - 07.2018
- Completed tasks that require the use of state of art manufacturing tools, precision measuring equipment, and machinery.
- Quickly responded to alarms and breakdowns on the production line greatly reducing downtime and increasing production.
- Meticulously followed all company safety protocols ensuring teams' safety at all times with zero accidents
- Tested new adhesive formulas by building over 60 bandoliers holding them for manufacturing engineering and quality review.
- Consistently achieved 100% quality pass rate in all departments.
Cashier
WinCo Foods
03.2013 - 10.2015
- Provided extraordinary service to all customers and proved to be an adaptable team member able to cross-train in different departments including inventory control and restocking.
- Maintained an exceptional knowledge and understanding of the organization's different departments to provide accurate customer support at all times.
- Expert operator of company POS system. Resolved issues with cash registers, card scanners, and printers.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer service.
- Greeted customers entering the store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Hardlines Associate
Target
04.2010 - 11.2011
- Educated customers on product location, product information, and also provided alternative solutions when needed.
- Exercised good housekeeping practices to provide a safe environment for customers at all times
- Stayed up to date on store promotions, payment policies and security practices.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Education
High School Diploma -
Modesto Christian High School
Modesto, CA05.2010
Skills
- Account management
- MS Office proficient
- Excel proficient
- Excellent communication skills
- Exceptional customer service
- Strong sense of banking ethics
- Currency, Coin counting, and POS Systems
- Sales expertise
- Reliable
- Unwavering Integrity
- Strong work ethic
- Adaptable team member
- Talent Acquisition
- Cold Calling
- Offer Letter Drafting
Certification
- First Aid-CPR-AED certified
- OSHA 10 Certified
Timeline
Skilled Trade Recruiter
Rex Moore Electrical
02.2023 - Current
Customer Support Specialist
Clear Capital
10.2021 - 02.2023
Teller, Member Service Representative
Great Basin Federal Credit Union
03.2019 - 09.2020
Production Associate
Tesla
02.2017 - 07.2018
Cashier
WinCo Foods
03.2013 - 10.2015
Hardlines Associate
Target
04.2010 - 11.2011
High School Diploma -
Modesto Christian High School
- First Aid-CPR-AED certified
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