Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Carmina Garza

Spring

Summary

Proven leader in fast-paced restaurant environments, adept at boosting team efficiency and customer satisfaction at Puffabelly's. Excelled in cash handling and customer service, enhancing repeat business through exceptional communication and problem-solving skills. Demonstrated adaptability by streamlining operations, significantly increasing efficiency without compromising on food safety or service quality.

Dedicated and bilingual team player with experience working in busy food and beverage environments.

Experienced with customer service, food preparation, and maintaining clean dining area. Utilizes strong communication skills to ensure customer satisfaction and smooth operations. Track record of reliability and flexibility in handling various restaurant duties.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Restaurant Worker

Puffabelly's
06.2024 - 11.2024
  • Streamlined communication between front-of-house and back-of-house teams for smoother operations during busy shifts.
  • Managed inventory and ordered food and supplies to maintain adequate stock.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
  • Counted cash drawer before shift and balanced at end of shift to reconcile sales.
  • Discussed menu items with customers and suggested promotional items to increase sales.
  • Developed strong rapport with regular customers, contributing to increased repeat business.
  • Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
  • Resolved customer complaints professionally and efficiently, resulting in higher customer retention rates.
  • Supported catering events by setting up tables, preparing food items, and serving guests with professionalism and care.
  • Greeted customers at front counter to answer questions and input meal orders into POS system.
  • Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
  • Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.

Restaurant Server

Baos Cafe
01.2023 - 05.2023
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Restaurant Worker

Island Grill
10.2021 - 01.2023
  • Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
  • Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
  • Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
  • Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
  • Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
  • Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
  • Greeted customers at front counter to answer questions and input meal orders into POS system.
  • Trained new employees on restaurant procedures, promoting a cohesive and efficient team environment.
  • Supported catering events by setting up tables, preparing food items, and serving guests with professionalism and care.
  • Resolved customer complaints professionally and efficiently, resulting in higher customer retention rates.
  • Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
  • Developed strong rapport with regular customers, contributing to increased repeat business.
  • Discussed menu items with customers and suggested promotional items to increase sales.

Education

Bachelor of Arts - Film And Screen Studies

Pace University
New York, NY
01-2028

High School Diploma -

Grand Oaks Highschool
Spring, TX
05-2024

Skills

  • Cash handling proficiency
  • Adaptability and resilience
  • Leadership and decision making
  • Food safety
  • Time management
  • Customer service
  • Excellent communication
  • Multitasking Abilities
  • Collaboration and teamwork
  • Cleaning and organization

Certification

  • Food Protection Manager Certification - ServSafe/National Restaurant Association.
  • CPR/AED Certification – American Red Cross or American Heart Association.
  • Cosmetology License - Texas Board of Cosmetology.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Interests

  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • I enjoy helping others and giving back to the community
  • Participating in local clean-up initiatives
  • Offering time and support to shelters for the homeless, women, and animals
  • I like working with my hands and fixing things
  • Fashion and Style
  • Reading
  • Animal Care
  • Volunteering
  • Volunteering for community initiatives to give back to local communities and make a positive impact

Timeline

Restaurant Worker

Puffabelly's
06.2024 - 11.2024

Restaurant Server

Baos Cafe
01.2023 - 05.2023

Restaurant Worker

Island Grill
10.2021 - 01.2023

Bachelor of Arts - Film And Screen Studies

Pace University

High School Diploma -

Grand Oaks Highschool

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Carmina Garza