Carmina Guarneros
San Diego,CA
Summary
Responsible and adaptable worker with good judgment, time management, and a flexible schedule, knowledge of customer service, data entry, and computer skills.
Overview
5
5
years of professional experience
Work History
Front Desk Associate/Audit Associate/Kitchen Staff Member
Marriott Hotel
02.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained cleanliness and organization of the front desk area.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
Kitchen Assistant /Customer Service Representative
Mary Jelly
05.2018 - 08.2022
- Built loyal clients through friendly interactions and consistent appreciation.
- Recommended, selected and helped locate merchandise based on
customer needs and desires. - Prevented store losses using awareness, attention to detail, and integrity.
- Resolved customer complaints by exchanging merchandise.
refunding money, or adjusting bills.
Education
High School Diploma -
Universidad Del Noroccidente De Latinoamerica
Baja California, Mexico08.2019
Skills
- Customer Service and Assistance
- Telephone Management
- File Management
- Proactive Self-Starter
- Office Management
- Call Documentation
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Associate/Audit Associate/Kitchen Staff Member
Marriott Hotel
02.2023 - Current
Kitchen Assistant /Customer Service Representative
Mary Jelly
05.2018 - 08.2022
High School Diploma -
Universidad Del Noroccidente De Latinoamerica
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