Carmina Lara Falcon
Newark
Summary
Experienced with client needs analysis and insurance policy customization. Utilizes risk management strategies to offer optimal coverage solutions. Knowledge of industry regulations and maintaining high standards of customer service.
Knowledgeable Medicaid Managed Care program with a comprehensive background in insurance sales and client relationship management. Proven success in developing tailored insurance solutions and efficiently handling policy administration. Demonstrated skills in risk assessment and customer service excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Benefit Navigator
Alliance for Positive Change
06.2023 - Current
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Trained junior navigators on best practices and operational protocols for improved performances.
- Skilled at working independently and collaboratively in a team environment.
- Negotiated contracts with clients to maximize profitability and ensure compliance with regulations.
- Developed and maintained relationships with key stakeholders to enhance client satisfaction and retention.
- Oversaw transaction processes, ensuring accuracy in documentation and adherence to timelines.
Pharmacy Technician
Washington Shop Pharmacy
10.2022 - 04.2023
- Pharmacy Technician
Housekeeping
Park Crecent Nursery Home
09.2022 - 12.2022
- Housekeeping
Warehouse Employee
J Josephson Shipping & Receiving
07.2022 - 09.2022
- Shipping of merchandise / goods
Warehouse Employee
Sal Son Logistic
04.2022 - 06.2022
- Picking, Packing and Receiving merchandise / goods
Warehouse Employee
Bergen Logistics
09.2021 - 12.2021
- Picking and Packing merchandise / goods
Cashier
Sheepshead Bay Supermarket
04.2020 - 07.2021
- Cashier / Customer Service
Chief Human Resources
BSL BROCKER
01.2014 - 02.2015
- Recruit candidates.
- Hire the right employees.
- Process payroll.
- Conduct disciplinary actions.
- Update policies.
- Maintain employee records.
- Conduct benefit analysis.
Education
Public Accounting
Universidad Mexicana (UNIMEX)
01.2014
High School Diploma - undefined
Pan-American Institute
Mexico01.2000
Skills
- Forklift
- Computer Knowledge
- Inventory Scan
- English (spoken and written)
- Team coordination experience
- Navigation
- Customer service
- Professionalism and ethics
- Customer follow-up
Certification
- Benefit Navigator, NYSOH - 2 years
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Benefit Navigator
Alliance for Positive Change
06.2023 - Current
Pharmacy Technician
Washington Shop Pharmacy
10.2022 - 04.2023
Housekeeping
Park Crecent Nursery Home
09.2022 - 12.2022
Warehouse Employee
J Josephson Shipping & Receiving
07.2022 - 09.2022
Warehouse Employee
Sal Son Logistic
04.2022 - 06.2022
Warehouse Employee
Bergen Logistics
09.2021 - 12.2021
Cashier
Sheepshead Bay Supermarket
04.2020 - 07.2021
Chief Human Resources
BSL BROCKER
01.2014 - 02.2015
High School Diploma - undefined
Pan-American Institute
Public Accounting
Universidad Mexicana (UNIMEX)