Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

CARMINA VANCE

Hampton,VA

Summary

Hardworking employee enthusiastic about learning the healthcare administration field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Committed to learning, developing skills, work experience, extensive knowledge of the core subject matter, and team contribution. Identifying and quickly closing any knowledge gaps to offer value to employer and team. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with a hard-working and resourceful approach.

Overview

10
10
years of professional experience

Work History

Associate Consultant

Oracle Cerner Inc.
09.2022 - 02.2023
  • Worked with clients through all phases of the software implementation process, including data collection, workflow design, testing and troubleshooting, and ensuring project milestones were met.
  • Analyzed problematic areas to provide recommendations and solutions.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.
  • Followed standard practices and procedures to analyze situations/data and provide quality work products to deliver functional and technical solutions on applications and technology installations.
  • Implemented Oracle Cerner products and technology in various industries to meet customer specifications.
  • Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
  • Utilized Millennium Applications

Customer Service Representative

Strategic Data Systems
06.2021 - 02.2022
  • Documented, researched, and resolved 1200 customer service issues
  • Answered numerous inbound calls each day to handle various concerns, set appointments, and close sales
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Compiled data and reviewed information for accuracy prior to input.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Career Development Program Specialist

US Navy
04.2019 - 02.2021
  • Developed and implemented new curriculum of weekly career training workshops
  • Maintained accurate and complete sailors' records of 250 junior sailors as required by laws, command policies, and administrative regulations.
  • Managed command budgets, appointment scheduling, employee and event itineraries, and accounts to improve productivity initiatives.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Performed administrative duties such as faxing and filing confidential documents, answering telephones, and responding to emails.
  • Conducted research on future career outlook, trends, and educational or skill requirements.
  • Attended job fairs and visited classrooms to provide wide range of information to prospective job seekers.
  • Enhanced program effectiveness by conducting comprehensive needs assessments and identifying areas for improvement.

Sexual Assault Response Team Coordinator

US Navy
04.2013 - 02.2021
  • Leaned on psychological and emotional understanding of victims to create safe and comfortable environment for patients.
  • Empathetically communicated with victims to facilitate collection of evidence and employ treatments.
  • Managed cases simultaneously, methodically working through each.
  • Supported victims, family members and witnesses through law enforcement, healthcare and social services.
  • Improved response times for sexual assault cases by streamlining communication and coordination between team members.
  • Increased awareness of available resources by organizing command outreach events and educational workshops for over 300 U.S. Navy sailors.

Education

Master of Science - Healthcare Administration

Norfolk State University
Norfolk, VA
05.2024

Bachelor of Science - Healthcare Administration

Southern New Hampshire University
Manchester, NH
05.2022

Skills

  • Customer Account Management
  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset
  • Risk Management
  • Compliance
  • Decision Making
  • Conflict Management
  • Planning and Execution
  • Critical Thinking
  • Public Speaking
  • Multitasking and Prioritization
  • Staff Training

Accomplishments

    Honorable Discharge

    Navy and Marine Corps Medal

Timeline

Associate Consultant

Oracle Cerner Inc.
09.2022 - 02.2023

Customer Service Representative

Strategic Data Systems
06.2021 - 02.2022

Career Development Program Specialist

US Navy
04.2019 - 02.2021

Sexual Assault Response Team Coordinator

US Navy
04.2013 - 02.2021

Master of Science - Healthcare Administration

Norfolk State University

Bachelor of Science - Healthcare Administration

Southern New Hampshire University

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CARMINA VANCE