Overview
Work History
Education
Skills
References
Timeline
Generic

Carmine Mendola

Mastic,NY

Overview

15
15
years of professional experience

Work History

Customer Success Manager

Yelp
11.2022 - Current
  • Managed Yelp Ad campaigns to optimize performance and maximize ROI.
  • Analyzed key performance indicators to refine ad strategies and enhance targeting.
  • Delivered consistent positive results by creating custom-tailored Yelp Ads solutions for each unique client need or challenge faced.
  • Reduced wasted spend by implementing negative keyword lists to filter out irrelevant searches from triggering ads.

Senior Service Advisor

Tesla
01.2021 - 06.2022
  • Assisted in coordinating repair schedules and managing technician workloads efficiently.
  • Advised customers on maintenance services, ensuring clarity and understanding of recommendations.
  • Collaborated with technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
  • Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.

Mobile Service Advisor

Tesla
12.2019 - 01.2021
  • Coordinated service appointments and routes for mobile technicians for all of Long Island.
  • Liaised between customers and technicians to ensure accurate service communication and expectations.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Maintained high customer satisfaction standards to exceed targets.

Field Service Technician

Geek Squad
08.2019 - 12.2019
  • Diagnosed and resolved technical issues for diverse electronic devices on-site.
  • Provided exceptional customer service, ensuring client satisfaction with repair services.
  • Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.

Sales Supervisor

Best Buy
09.2017 - 08.2019
  • Supervised sales team to enhance customer engagement and satisfaction.
  • Trained new staff on product knowledge and sales techniques.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Assistant Store Manager

GameStop
10.2010 - 09.2017
  • Assisted in daily operations, ensuring smooth store functioning and exceptional customer service.
  • Managed inventory levels, conducting regular stock audits to maintain product availability.
  • Trained and onboarded new team members, enhancing overall staff performance and engagement.
  • Implemented sales strategies, driving product promotions to maximize revenue opportunities.
  • Coordinated in-store events, promoting community engagement and brand loyalty initiatives.

Education

Some College (No Degree) - Liberal Arts And Sciences

Suffolk County Community College
Riverhead, NY

Skills

  • Account management
  • Customer retention
  • CRM software
  • Customer service
  • Effective communication
  • Revenue growth
  • Performance management
  • Scheduling and coordinating
  • MS office

References

Available upon request

Timeline

Customer Success Manager

Yelp
11.2022 - Current

Senior Service Advisor

Tesla
01.2021 - 06.2022

Mobile Service Advisor

Tesla
12.2019 - 01.2021

Field Service Technician

Geek Squad
08.2019 - 12.2019

Sales Supervisor

Best Buy
09.2017 - 08.2019

Assistant Store Manager

GameStop
10.2010 - 09.2017

Some College (No Degree) - Liberal Arts And Sciences

Suffolk County Community College

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