Carmine Montano
Pepboys Parts And Auto
Chicago,IL
7
years of professional experience
Dedicated customer service representative with proven skills in active listening and problem-solving. Committed to enhancing customer satisfaction through effective communication and teamwork.
Work History
11 Months
05.2019 - 04.2020
11 Months
Mechanical Technician
Collision Boss | Chicago, IL
05.2019 - 04.2020
- Collaborated with team members to streamline workflow and improve shop efficiency.
- Primary focus on damaged suspension and body components.
- Resolved mechanical issues using both technical and manual skills.
- Frequently diagnosed mechanical problems and determined how to correct issues.
2 Years 6 Months
04.2020 - 10.2022
2 Years 6 Months
Cashier
Jewel Osco | La Grange Park, IL
04.2020 - 10.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Collaborated with team members to optimize checkout operations and reduce wait times.
- Trained new cashiers on register operations and customer service standards.
- Developed and maintained positive customer relationships through effective communication.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
1 Year 4 Months
09.2022 - 01.2024
1 Year 4 Months
Technician
Pep Boys | Hodgkins IL
09.2022 - 01.2024
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance and repairs on various vehicle systems, ensuring optimal performance.
- Collaborated with team members to streamline workflow and enhance service efficiency.
- Mentored junior technicians, fostering skill development and promoting teamwork within the department.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained inventory of tools and parts, optimizing workflow efficiency in service operations.
- Collaborated with team members to troubleshoot complex vehicle issues, improving diagnostic accuracy.
2 Years 5 Months
01.2024 - 06.2026
2 Years 5 Months
Customer Service Representative
Pepboys Parts And Auto | Hodgkin's, IL
01.2024 - 06.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring data accuracy and timely updates.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Trained new staff on company policies and customer service protocols.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma
Reavis High School | Burbank, IL
Skills
Active listening
Critical thinking
Customer interaction
Heavy lifting
Data entry
Teamwork and collaboration
Attention to detail
Troubleshooting
Timeline
Customer Service Representative
Pepboys Parts And Auto
01.2024 - 06.2026Read more
Technician
Pep Boys
09.2022 - 01.2024Read more
Cashier
Jewel Osco
04.2020 - 10.2022Read more
Mechanical Technician
Collision Boss
05.2019 - 04.2020Read more
Reavis High School - High School Diploma,
Read more