Carmine Palmisano

Autobody Collision Repair Manager

Medford Citi Autobody

Medford, MA

01.1993 - 09.2024

Directed day-to-day operations, maintenance, equipment functionality and financial management.
Managed daily operations of the auto body shop, including customer service, scheduling appointments, and overseeing staff.
Collaborated with staff members to identify areas where process improvements could be made to increase efficiency in the department.
Complied with federal, state and local regulations affecting body shop operations.
Provided technical advice and guidance on complex repairs to service technicians.
Inspected repaired items prior to returning them back into service.
Assisted with troubleshooting complex mechanical or electrical problems on vehicles or machinery.
Reviewed estimates prepared by technicians and adjusted as necessary for accuracy and cost effectiveness.
Wrote complete and accurate cost estimates for labor and parts.
Collaborated with staff members to identify areas where process improvements could be made to increase efficiency in the department.
Assessed damage to vehicles using specialized tools and equipment before beginning repair work.
Assessed damage to vehicles using specialized tools and equipment before beginning repair work.
Coordinated with insurance companies to ensure timely payment for services rendered.
Identified opportunities for cost savings through improved purchasing practices or alternate suppliers.
Maintained an up-to-date inventory of parts used in repairs by tracking stock levels, ordering supplies, and monitoring usage patterns.
Established repair protocols and documented standard operating procedures for repair operations.
Negotiated contracts with suppliers for discounted prices on parts and materials used in repairs.
Implemented policies designed to ensure quality control across all aspects of the auto body shop's operations.
Trained and managed shop staff, including delegating tasks and scheduling shifts.
Hired and trained technicians, monitoring and evaluating job performance.
Trained new employees on proper techniques for repairing vehicles according to industry standards.
Developed and implemented marketing strategies to increase sales.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Cultivated strong relationships with insurance company representatives, vendors, community groups, and media outlets to drive business development initiatives.
Processed payments, calculated taxes, and prepared invoices for customers.
Provided excellent customer service to ensure customer satisfaction.
Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
Attended factory-sponsored training classes and kept abreast of factory technical bulletins.