Carmine Willis

• Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
• Developed onboarding programs to facilitate smooth integration of new leaders into the organization.
• Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
• Managed associate relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Professional business partner to key leaders in the division/banner and caring thought partner

• Discovered and resolved complex employee issues that affected management and business decisions.
• Collaborated with senior leaders on appropriate employee corrective steps and provided feedback on performance conversations
• Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues.
• Collaborated with leadership to assess and improve policies and procedures across the banner.

• Reviewed federal and state laws to confirm and enforce company compliance
• Addressed inquires from associates and management regarding new-hire activity and ongoing employee relation issues
• Advised top management on appropriate associate corrective actions
• Support approximately 1,500 associates at all levels, including leadership.

• Mentor for peers within the region
• Successful in managing associates to produce expected results
• Utilized effective leadership skills to build strong morale and relationships within the store
• Continuous improvement in sales & IPCT
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Led store associates successfully in fast-paced environment through proactive communication and positive feedback.

• Worked closely with the District Manager, overseeing the daily operations of 13 stores
• Successful in analyzing all financials to enhance profitability
• Led training sessions with leadership teams for development on all levels
• Successful in conducting leadership conversations.

• Successful in leading associates to produce expected results
• Produced positive same store sales over previous years for 3 consecutive years
• Achieved rolling round inventory of .48%
• Mentor for peers within the district and mentored new store managers for the district
• Awarded Store Manager Excellence Award for 2009.
• Utilized effective leadership skills to build strong morale and relationships within the store.

• Worked closely with the store manager to achieve expected results within the store
• Produced results with minimal guidance
• Lead peers to achieve company standards in merchandising and shrink controls.

• Effectively managed a successful deli to produce budgeted sales, shrink and labor
• Successfully led deli team and provided a positive net profit and maintained over a 3% distribution for 3 consecutive years.
• Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
• Trained new team members on deli procedures, ensuring consistency in product quality and service levels.

• Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
• Improved bakery sales by creating innovative cake designs for holidays and special events.
• Collaborated with the baking team to ensure seamless production of cakes, resulting in increased efficiency.
• Developed a loyal clientele through exceptional customer service and high-quality cake decorations.

• Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
• Improved bakery efficiency through effective time management and prioritization of tasks.
• Assisted in creating unique and visually appealing displays for special occasions and seasonal promotions.

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