Carmine L Greco
San Antonio,TX
Summary
Dynamic leader and problem-solver with a track record of enhancing customer satisfaction and increasing sales by 60% at Americraft. Excelled in high-stress situations, leveraging critical thinking and Spanish fluency to resolve conflicts and meet diverse customer needs. Proven ability in staff management and security, demonstrating exceptional verbal communication and active listening skills.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Americraft
06.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Enhanced customer satisfaction by addressing their wants and needs for different products sold
- Increased business sales by 60%
- Acknowledged as siding/patio coverings are installed by certified installers
- Provided detailed information on the inspections and evaluations on warranty issues, sidings and patio coverings/decks.
- Achieved sales goals in customer retention
- Arranged and organized customers appointment times which include demo days, and product demonstrations
Sales Representative Team Leader
Speir Solar
06.2019 - 08.2021
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
- Generating potential leads for new accounts
- Following up on sales quotes from other members of the sales team
- Used software to determine the actual costs and rates on the solar system and tax information
- Helped explain renewable energy systems and resources to potential customers.
- Completed sales order paperwork
Security Officer
Securitas Security
12.2009 - 06.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Owner
High Impact Studios
12.2009 - 05.2014
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Used photo enhancing software
- Analyze and plan the composition of photographs
- Used various photographic techniques and lighting equipment
- Captured subjects in professional-high quality photographs
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs
Education
High School Diploma -
Del Rio High School
Del Rio, TX06-1998
Skills
- Customer service
- Active listening
- Critical thinking
- Spanish Fluency
- File and Records Management
- Safety and Security
- Staff Management
- Document Preparation
- Crown Control
- Commercial Property
- Reporting Skills
- Premises Patrol
- Verbal and Written Communication
Languages
English
A1
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Americraft
06.2023 - 11.2024
Sales Representative Team Leader
Speir Solar
06.2019 - 08.2021
Security Officer
Securitas Security
12.2009 - 06.2021
Owner
High Impact Studios
12.2009 - 05.2014
High School Diploma -
Del Rio High School
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