Carmisha Clay
Auburn
Summary
Efficiency-driven, with diligent approach to handling financial, employee and office records. Respectful and well-spoken with team members, managers and customers. Smoothly coordinate teams and supplies to accomplish daily team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Support Assistant
Lee County Department of Human Resources
01.2023 - Current
- Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
- Streamlined office processes by implementing efficient administrative procedures, resulting in increased productivity.
- Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
- Consistently recognized for maintaining a professional demeanor and providing exceptional support to both colleagues and clients.
- Handled confidential information with discretion, maintaining trust among colleagues and clients alike.
- Provided exceptional customer service by addressing inquiries promptly and professionally, nurturing positive client relationships.
Customer Service Representative
ANTHEM Health Services
06.2022 - Current
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Office Coordinator
Therapy South
11.2018 - 12.2021
- Handled new patient intake, signed-in returning patients and advised physicians of patients present in office awaiting examination, while using the EMR systems.
- Provided patient medical records to outside physicians, insurance companies, benefit program agencies and specialists, receiving reports from outside offices for addition to in-house records.
- Coordinated patient appointment times with staff hours to schedule appointments and tests appropriately, maintaining hard copy documentation and diagnostic filings.
- Supported physical therapist in outpatient medical office through coordinating all administrative operations.
- Got pre-auth, and pre-certs for approved treatment.
- Kept office equipment up to date, and stocked up.
Production Operator
SIO II Medical
06.2016 - 11.2018
- Operated robotic equipment safely and in compliance with company policies and procedures.
- Monitored and evaluated equipment operations to identify failures or malfunctions and troubleshoot issues accordingly.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Manipulated controls to set, activate and adjust mechanisms on machinery.
- Monitored and observed production line to watch for pile-ups and jams with blood tubes/ syringes.
- Reported any problems with machinery or processes to supervisors.
- Loaded and unloaded materials for production as needed.
- Monitored production lines for any issues or malfunctions.
- Participated in training sessions to enhance skills and knowledge.
- Set up and adjusted machines for day-to-day operations.
- Documented production information via daily system logs and discussed issues with management.
- Maintained detailed records of production data, ensuring accuracy for inventory tracking and performance evaluation purposes.
- Reduced downtime with proactive troubleshooting and timely resolution of equipment issues.
- Seamlessly transitioned between various machines when needed, demonstrating proficiency in multiple aspects of the production process.
Office/Medical Assistant
Primary Medicine
06.2013 - 11.2016
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Responded to patient callbacks and phone-in prescription refill requests.
- Measured vital signs and took medical histories to prepare patients for examination.
Medical Assistant
AU Medical Clinic
07.2012 - 06.2013
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Measured vital signs and took medical histories to prepare patients for examination.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Phlebotomist/Multi-Skilled Technician
EAMC
01.2010 - 07.2012
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Prepared and packaged specimens for courier transport.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
- Assist patients after knee,neck,and back surgery.
- Assist patients with baths, and walking after surgery/
Certified Nursing Assistant
EAMC
01.2009 - 05.2010
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Education
High School Diploma -
Reeltown High
05.2007
Skills
- Sanitation and Sterilization
- Documentation and Recordkeeping
- Electronic Medical Record Software
- Staff Phlebotomy Training
- Butterfly Venipuncture and Phlebotomy
- Glucose Screening
- Hemoglobin Testing
- HIPAA Compliance
- Documentation Procedures Expert
- Patient Feeding
- Medical Billing
- Proper Sterilization Techniques
- Inventory and Supply Management
- 1cd 10 Coding
- Appointment Scheduling
- Check-In and Check-Out Procedures
- Completing Insurance Forms
- Multi-line Telephone System Operation
- Updating Medical Records
- Machining and Production Standards
- Attention to Detail
- Machinery Operation
- Machine Maintenance
- Production Equipment Experience
Languages
English
Professional
Certification
- Certified Nursing Assistant 2009
- Phlebotomy Training - 2010
- Medical Assistant Training - 2011
Education and Training
other
Timeline
Administrative Support Assistant
Lee County Department of Human Resources
01.2023 - Current
Customer Service Representative
ANTHEM Health Services
06.2022 - Current
Office Coordinator
Therapy South
11.2018 - 12.2021
Production Operator
SIO II Medical
06.2016 - 11.2018
Office/Medical Assistant
Primary Medicine
06.2013 - 11.2016
Medical Assistant
AU Medical Clinic
07.2012 - 06.2013
Phlebotomist/Multi-Skilled Technician
EAMC
01.2010 - 07.2012
Certified Nursing Assistant
EAMC
01.2009 - 05.2010
- Certified Nursing Assistant 2009
- Phlebotomy Training - 2010
- Medical Assistant Training - 2011
High School Diploma -
Reeltown High
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