Carmisha Taylor
Las Vegas,NV
Summary
I am a detail-oriented team player with strong organizational skills. My exceptional time management and problem-solving skills have afforded me the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Direct Support Staff
C&N Mental Health
10.2023 - Current
- Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
- Assisted clients with daily living tasks for increased autonomy and satisfaction.
- Provided transportation assistance as needed, enabling clients to access appointments, resources, or recreational activities safely.
- Improved client well-being by providing emotional support and fostering strong relationships.
- Advocated for clients'' rights, ensuring they receive appropriate services, accommodations, and support in line with their individual needs.
- Guided clients in building essential life skills such as cooking, cleaning, and self-care routines for increased self-reliance.
- Enhanced client independence by implementing personalized support plans and monitoring progress.
- Promoted safety and health by administering medications accurately and adhering to hygiene protocols.
PROPERTY MANAGER
Pine Meadows Apartments
05.2019 - 08.2023
- Achieved and maintained the number one property slot out of 11 other properties on the company's performance index
- Exhibited a courteous demeanor and sound judgment when dealing with conflicts
- Demonstrated confident knowledge of property renovation
- Demonstrated the ability to utilize on-site and other company software, which led to high turnover and eased processing for multiple applicants for vacant units; responded responsibly to each correspondence
- Ensured that renewals and rent increases were sent out in compliance with the policy of 30 and/or 60-day notices
- Prepared proper scheduling to collect and deposit rents as part of the key metrics of property management
- Established and maintained clear and concise records of work orders, turnovers, and dates completed
- Kept accurate records of leases, community rules, and regulations and reported issues and violations when necessary
- Maintained clear and respectful communication with all site staff and residents through phone calls and email
- Showcased skills in budget administration, filing, logistics, invoicing, and records management
- Created purchase orders when necessary
- Delivered proven results that increased the safety and preservation of the property
- Decreased balances owed to the property
- Built and maintained positive vendor relationships.
Elderly Caregiver
IHSS - In Home Supportive Services
08.2018 - 11.2019
- Offered companionship and kindness to elderly patient.
- Provided compassionate care for patients with various medical conditions, including chronic illnesses, post-surgical recovery, and end-of-life hospice support.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained detailed records of client progress, updating healthcare professionals on any changes or concerns regularly.
- Prepared nutritious meals tailored to individual dietary requirements for elderly clients while considering their preferences.
PROPERTY MANAGER
Eden Housing
04.2015 - 05.2019
- Managed properties within my jurisdiction and led a supporting staff in meetings with housing residents
- Demonstrated ability to handle a high volume of calls under pressure and route them appropriately
- Proactive and excellent verbal communicator in attending to phone calls and purchase orders
- Exhibited strong delegation and multitasking skills in processing applicants for vacant units according to TCAC/HUD guidelines
- Created and maintained annual recertifications for residents per lease agreements
- Proficient in YARDI database, ordering and catering, reconciliation, and proofreading correspondence accurately
- Involved in re-syndication, presenting variance, accounts receivable, and vacancy reports on a weekly/monthly basis in a fast-paced environment
- Conducted resident meetings and informed residents of any pertinent changes.
YOUTH AND FAMILY (LEAD)
Downtown Oakland YMCA
03.2010 - 04.2016
- Ensured that the children thrived in a safe and clean environment
- Attended to guests inquires
- Maintained a clean work environment, demonstrated attention to detail, and was responsible for the welfare of children between the ages of 2 months and 13 years of age
- Answered phone calls and greeted guests with professionalism and exceptional customer service
- Served as the point person for answering client questions and dealing with member complaints
- Trained incoming and current Youth and Family staff
- Created and maintained programs and activities throughout the calendar year
- Created new activities and games that have since been permanently implemented in the department
- Demonstrated patience and compassion when interacting with parent concerns; especially those related to children on the spectrum.
ADMINISTRATIVE ASSISTANT FOR THE ACCOUNTING DEPARTMENT
Eden Housing
03.2014 - 04.2015
- Collaborated with the Vice President and various departments to address property-related concerns
- Managed paper and electronic filing systems, including off-site record storage, and entered data and invoices for all utility bills into a centralized spreadsheet
- Answered phone calls and greeted guests with professionalism and exceptional customer service
- Assisted in training new assistants in efficient scheduling techniques
- Efficiently routed calls and guests, multitasking with a strong focus on customer service
- Screened calls for the Executive Director with excellent communication skills
- Recorded detailed messages via email and promptly communicated them to the appropriate staff
- Demonstrated patience and empathy when handling calls from high-need callers and residents
- Actively participated in two company-related committees aimed at increasing resident and staff involvement and improving overall administration.
TOWEL AND MEMBERSHIP STAFF
03.2010 - 04.2014
- Exceeded monthly membership quotas, which allowed towel staff and the membership department to meet annual department goals
- Attended to guests inquires
- Led the wash and fold tasks by tracking and maintaining the inventory of supplies
- Answered/handled high-volume calls under pressure and routed appropriately
- Assisted members with lost and found items and member and guest check-ins
- Answered phone calls and greeted guests with professionalism and exceptional customer service
- Ensured that each customer was met with trust
- Handled customer payments and updated the YMCA database with credit account information accurately.
Caregiver (Disability/Hospice)
IHSS - In Home Supportive Services
11.2011 - 12.2013
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
Education
Bachelors in Sociology -
California State University- East Bay
05.2024
Associate in Social Science -
Laney College
04.2016
Skills
- On-Site
- Yardi
- Adobe
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Safety awareness
- Behavioral support
- Transportation Assistance
- Client Confidentiality
- Direct Patient Care
- Certified in CPR/AED
Core Expertise
Administrative Support | Client Service | Correspondence | Knowledge of Fair Housing Laws | Logistics | Invoices | Reporting | Training | Records Management | Calendar Management | Spreadsheets | Operations Maintenance | Documentation | Data Entry | Audit | Performance Improvement | Performance Management | Office Management | Management System | Communications | Presentations | Inventory Management | Budgeting | Leasing | Sales | Safety Compliance | LAN
Management Experience
As a seasoned property manager and customer service staff with over 9 years of experience, I am adept at managing properties, leading staff, and providing exceptional customer service to residents and guests. My expertise includes handling a high volume of calls, processing applicants for vacant units, rental collection, and maintaining clear and concise records. I possess strong delegation and multitasking skills. I am proficient in YARDI & On-Site databases, ordering and catering, and reconciliation. Additionally, I am an excellent verbal communicator; I can handle conflicts with sound judgment and have a confident knowledge of property renovation. I am committed to upholding the highest standards of professionalism and ensuring the safety and preservation of properties. I am team-oriented and capable of working under minimal supervision.
Timeline
Direct Support Staff
C&N Mental Health
10.2023 - Current
PROPERTY MANAGER
Pine Meadows Apartments
05.2019 - 08.2023
Elderly Caregiver
IHSS - In Home Supportive Services
08.2018 - 11.2019
PROPERTY MANAGER
Eden Housing
04.2015 - 05.2019
ADMINISTRATIVE ASSISTANT FOR THE ACCOUNTING DEPARTMENT
Eden Housing
03.2014 - 04.2015
Caregiver (Disability/Hospice)
IHSS - In Home Supportive Services
11.2011 - 12.2013
YOUTH AND FAMILY (LEAD)
Downtown Oakland YMCA
03.2010 - 04.2016
TOWEL AND MEMBERSHIP STAFF
03.2010 - 04.2014
Bachelors in Sociology -
California State University- East Bay
Associate in Social Science -
Laney College
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