Carmél Lusk
Pearland,TX
Summary
Organized with proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports and transcribing minutes.
Overview
16
16
years of professional experience
Work History
Department Secretary
Texas Children's Hospital
03.2009 - 10.2017
- Responded to inquiries from callers seeking information.
- Drafted professional memos and letters.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and routed business correspondence to correct departments and staff members.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Received, sorted and distributed correspondence to staff members.
- Maintained digital and physical filing systems.
- Managed reception area, answered telephone calls and received packages.
- Prepared and proofread documentation, spreadsheets and presentations for department use.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Composed and proofread memos, letters and reports to verify error-free communication.
- Maintained daily reports and advised executive leaders in decision-making processes.
- Volunteered to help with special projects of varying degrees of complexity.
- Maintained clean reception area to promote positive, professional environment for clients.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Answered and quickly redirected large volume of calls on central system.
- Answered, responded to and transferred over 75 daily phone calls on multi-line phone system.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Handled all domestic and international travel arrangements and reservations.
Data Entry Clerk
Baylor College Of Medicine
08.2008 - 08.2009
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Organized, sorted and checked input data against original documents.
- Compiled data and reviewed information for accuracy prior to input.
- Located and corrected data entry errors and reported to management.
- Added documents to file records and created new records to support filing needs.
- Verified accuracy of data before transcribing.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Verified data files prior to entry to maintain high data accuracy.
- Entered data into Excel, MAPPS system according to formatting standards.
- Documents completed work in appropriate logbooks.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Maintained ongoing communication with relevant departments to confirm accurate data delivery.
- Obtained scanned records and uploaded into database.
- Reviewed completed work for compliance with regulations.
- Monitored database updates and verified for correctness.
- Managed workflow scheduling, data entry and accuracy verification for large data projects.
- Drafted reports for upper management as directed.
- Maintained databases, mailing lists, telephone networks, and other information to facilitate functioning of health education programs.
- Scrubbed data for errors and made corrections to maintain clean records.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Gathered data from multiple sources and programs.
Cardiology Scheduler
Texas Children's Hospital
03.2005 - 08.2008
- Obtained and entered authorization and correspondence relating to referrals in patient charts and computer.
- Handled incoming phone calls from patients to schedule or reschedule appointments.
- Prepared correspondence, memos and medical forms.
- Created and maintained clinic staff schedule and booked exam rooms.
- Scheduled patients for exams by inputting and updating patient information in medical system.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed laboratory results to correct clinical staff members.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Accurately transcribed monthly meeting logs, medical notes for patient charts, and meeting minutes for weekly departmental meetings.
Outreach Coordinator
MHMR/FEMA Grant
09.2001 - 03.2003
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Initiated and coordinated visits by influential persons and community groups for marketing exposure.
- Increased education and awareness of mental health through localized community programs and delivering evidenced-informed strategies.
- Generated interest in mental health, identified new markets and educated prospective clients on benefits.
- Executed strategies to generate qualified leads through outreach calls to professional referral sources.
- Created and implemented print and digital public awareness campaign to increase awareness of mental health via handouts and community awareness meetings.
- Scheduled outreach exhibitions and educated with target community.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Referred families to shelters, legal resources and educational programs.
- Conducted community workshops to promote different programs and educate public on available services.
- Worked with senior case managers to coordinate team development activities and trainings.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Transcribed quarterly reports to the governor of Texas, his staff, and aids involved with mental health grant.
- Meet with governor twice a year to present updates with transcribed copies of updates.
Administrative Assistant
Zimmerman Medical Clinic
08.2000 - 08.2001
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing transcribed meeting notes from various medical disciplines.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing transcribed meeting notes.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Arranged rapid office equipment repair and maintenance with vendors.
- Organized weekly staff meetings and recorded and transcribed minutes for corporate records.
- Maintained staff directory and company policy handbook for human resources department.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
Education
No Degree - Medical Transcription
Shirley Baker Technical School
Houston, TexasGED -
Alvin Community College
Alvin, TX05.
Skills
- Customer Support Needs Assessment
- Multi-Line Telephone Systems
- Resource Coordination and Allocation
- Travel Itineraries
- Strong Organizational Skills
- Computers and Technology
- Confidentiality and Data Protection
- Ease with Computers and Technology
- Mail Systems
- Appointment Coordination
- Office Equipment Operation
- Correspondence Writing
- Administrative Procedures
- Transcription and Dictation
- Clinic Administration
- Office Supplies and Inventory
- Mail Routing and Distribution
- Organizing and Categorizing Data
- Database Maintenance
- Writing and Editing Skills
- Highly Efficient and Productive
- Remote Conferencing
- Document Sorting
- Bilingual in Spanish and English
Languages
Spanish
Native or Bilingual
Timeline
Department Secretary
Texas Children's Hospital
03.2009 - 10.2017
Data Entry Clerk
Baylor College Of Medicine
08.2008 - 08.2009
Cardiology Scheduler
Texas Children's Hospital
03.2005 - 08.2008
Outreach Coordinator
MHMR/FEMA Grant
09.2001 - 03.2003
Administrative Assistant
Zimmerman Medical Clinic
08.2000 - 08.2001
No Degree - Medical Transcription
Shirley Baker Technical School
GED -
Alvin Community College
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