Carmon Hubbard-Benning
Atlanta,GA
Summary
Forward-thinking, results-driven and focused on facilitating relationship and collaborating between diverse employees and departments to accomplish common goals,
Overview
7
7
years of professional experience
Work History
Auditable Fire Underwriter
State Farm Insurance Company
06.2022 - Current
- Identified portfolio risks resulting from client's underlying business practices, underwriting investigations or fraud exposure.
- Developed and maintained courteous and effective working relationships with agents, business lines consultants, and peers.
- Advise and guide agents and their staff on how to identify weaknesses and provide recommendations for improvement when writing new business.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Assisted leadership with planning team celebrations and engagement events that increased team trust and morale by 38% while maintaining yearly budget.
Underwriting Service Assistant
State Farm Insurance Company
08.2020 - 06.2022
- Appointed as power user for a new companywide program – trained peers in both Personal and Commercial Lines, increasing training teams' efficiency by 32%.
- Corroborated insured's applications, pulled and reviewed state records, and complied results to be used for other underwriting decisions to approve or deny policy inquiry.
- Planned and coordinated logistics and materials for staff events and committee meetings.
- Performed wide-ranging administrative, financial and service-related functions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Created and lead the Diversity and Inclusion committee to discuss monthly topics that many complex discussions, provided emotional support, and increased team morale.
Cost Authorization Specialist
HomeServe USA - Contact Center
03.2019 - 07.2020
- Serves as liaison for clients to ensure they are getting excellent services per policy and pre-negotiated rates and performs jobs within negotiated or competitive rates for that market, thus meeting underwriting targets.
- Validated and approved requested cost within parameters of customers' contract coverage as well as negotiated better prices based on fair market value; received an award for being one of the top 10 agents to record discounts for services, totally $9,400 for the month.
- Acts as a resource for colleagues and clients and directs them in the right direction to gain the information needed, including proactively communicating with customers to advise on claim status to meet KPI's.
- Assisted and implemented a new program that helped promote knowledgeable and tenured authorization specialist to assist management with job cost approval that increased customer satisfaction by 26% and decrease the average call time by 15%.
Undergraduate Research Assistant
East Tennessee State University
10.2016 - 05.2018
- Co-developed case-report forms that streamlined document submissions to independent review boards and ethics committees and gained recognition for consistently achieving 94%+ standards for research excellence.
- Debriefed with project team to review goals, completed projects, and steps to obtain KPI 95% or higher.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations that were used for clients to complete their project.
- Provided, support, and guidance to junior research assistances on complex projects.
Education
MBA - Project Management
Trevecca Nazarene University
Nashville, TN05.2022
Bachelor of Science - Psychology
East Tennessee State University
Johnson City, TN12.2018
Skills
- Adaptability
- Microsoft Outlook Suite
- Continuous Improvement
- Agile
- Communication
- Time Management
- Critical Thinking
- Conflict-Resolution
- Employee Engagement
- Policy Interpretation
- Organizational Skills
- Intercultural Competence
Timeline
Auditable Fire Underwriter
State Farm Insurance Company
06.2022 - Current
Underwriting Service Assistant
State Farm Insurance Company
08.2020 - 06.2022
Cost Authorization Specialist
HomeServe USA - Contact Center
03.2019 - 07.2020
Undergraduate Research Assistant
East Tennessee State University
10.2016 - 05.2018
MBA - Project Management
Trevecca Nazarene University
Bachelor of Science - Psychology
East Tennessee State University