Carmon Leach
Auburndale
Summary
Talented and accomplished business professional with diverse experience in sales, office administration, law enforcement, and customer service. Hardworking and detail-oriented individual excelling at multitasking. Demonstrated success in implementing effective policies and procedures to enhance productivity and efficiency.
Overview
19
19
years of professional experience
Work History
Store Manager
Kay Jewelers
09.2016 - Current
- Providing customers with information on specific jewelry items and advising customers with payment options
- Organizing and maintaining store inventory.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
Personal Account Manager
Rob Semans StateFarm Insurance
03.2017 - 07.2018
- Promoting products and services and building long-term relationships
- Network and negotiate with potential clients, generating revenue for the company
- Developing and working a pipeline to bring in new customers.
Independent Insurance Broker
HealthMarkets Insurance Co.
01.2015 - 08.2016
- Sales of insurance and financial services, adjusted claims for clients and collected premiums
- Offered the best policy available to new clients, appointed with 20+ carriers
Real Estate Agent
03.2006 - 08.2014
- Developed and utilized sales strategies to target potential homebuyers and build client base
- Served as liaison in negotiations between buyers and sellers
- Coordinated appointments to show homes to prospective buyers
- Established positive flow of communication with appraisers, mortgage professionals, and attorneys to ensure all terms of contract were met prior to closing.
Independent Sales Operator
Business Capital Mart
03.2014 - 06.2014
- Promoting products and services and building long-term commercial relationships
- Network and negotiate with potential clients about their orders, generating revenue for the company
- Developing and working a pipeline to bring in new customers.
Part-Time Dispatcher
Alabaster Police Department
08.2013 - 05.2014
- Using a computer-aided dispatch system, receive emergency calls from the public requesting police, fire, medical or other emergency services
- Determine the nature and location of the emergency; determine priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures
- Maintain contact with all units on assignments; maintain status and location of police units
- Monitor direct emergency alarms, answer non-emergency calls for assistance
- Enter, update and retrieve information from a variety of computer systems
- Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data
- Operate a variety of communications equipment, including radio consoles, telephones and computer systems
- Entering warrants and citations into the RMS program.
Assistant Utility Clerk
City Hall/City of Calera
11.2011 - 08.2013
- Setting up new, transferring, and assisting customer’s final utility accounts
- Receiving and processing payments for Utility accounts, fines, citations, and bonds
- Processing and distributing mail for all city departments
- Receiving and documenting bankruptcies
- Researching the county property website, un-paid fire dues and utility accounts to provide various title and real estate companies with property assessment letters
- Helping customers by utilizing the counter window and also the drive-up window
- Assisting the revenue officer with the processing of business license payments
- Assists City Clerk as needed.
Dispatcher
CPD/City of Calera
08.2010 - 11.2011
- Using a computer-aided dispatch system, receive emergency calls from the public requesting police, fire, medical or other emergency services
- Determine the nature and location of the emergency; determine priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures
- Maintain contact with all units on assignments; maintain status and location of police units
- Monitor direct emergency alarms, answer non-emergency calls for assistance
- Enter, update and retrieve information from a variety of computer systems
- Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data
- Operate a variety of communications equipment, including radio consoles, telephones and computer systems
- Entering warrants and citations into the RMS program.
Education
Business -
Central Alabama Comm. College
Childersburg, ALReal Estate -
RealtySouth
Mountain Brook, ALWeb Master -
Virginia College
Homewood, AL440 CRC License -
Florida Dept. of Financial Services
Lakeland, FL03.2017
215 Insurance License -
Florida Dept. of Financial Services
Lakeland, FL01.2015
GPA 4.0 -
Sylacauga High School
Sylacauga, AL05.1999
Skills
- Certified Diamontologist
- Microsoft Outlook
- Peachtree Accounting
- Timberline Accounting
- Microsoft Excel
- Microsoft Word
- Customer Service
- Customer Relations
- Problem-Solving
- Multitasking and Organization
- Store operations
- Customer Service Management
- Friendly and Positive
Timeline
Personal Account Manager
Rob Semans StateFarm Insurance
03.2017 - 07.2018
Store Manager
Kay Jewelers
09.2016 - Current
Independent Insurance Broker
HealthMarkets Insurance Co.
01.2015 - 08.2016
Independent Sales Operator
Business Capital Mart
03.2014 - 06.2014
Part-Time Dispatcher
Alabaster Police Department
08.2013 - 05.2014
Assistant Utility Clerk
City Hall/City of Calera
11.2011 - 08.2013
Dispatcher
CPD/City of Calera
08.2010 - 11.2011
Real Estate Agent
03.2006 - 08.2014
Business -
Central Alabama Comm. College
Real Estate -
RealtySouth
Web Master -
Virginia College
440 CRC License -
Florida Dept. of Financial Services
215 Insurance License -
Florida Dept. of Financial Services
GPA 4.0 -
Sylacauga High School
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