Carneisha Forney
California City,CA
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
29
29
years of professional experience
Work History
Digital Coach
Walmart
08.2013 - Current
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Tracked 500+ employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Mentored 100+ team members to enhance professional development and accountability in workplace.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Built relationships with customers and community to promote long term business growth.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Developed strong communication and organizational skills through working on group projects
- Identified issues, analyzed information and provided solutions to problems
- Exercised leadership capabilities by successfully motivating and inspiring others
- Self-motivated, with a strong sense of personal responsibility
- Demonstrated respect, friendliness and willingness to help wherever needed
- Strengthened communication skills through regular interactions with others
- Proven ability to learn quickly and adapt to new situations
- Paid attention to detail while completing assignments
Key-Carrier/Customer Service Manager
TJMAXX
07.2011 - 06.2013
- Generated customer satisfaction surveys to analyze results into action plans.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Researched and corrected customer concerns to promote company loyalty.
- Supervised 20+ employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Took ownership of customer issues and followed problems through to resolution
Customer Service Manager
Piggly Wiggly Grocery Store
05.2002 - 05.2013
- Kept accurate records to document customer service actions and discussions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Built positive relationships with customers to increase repeat business.
- Designed weekly sales promotions to attract new and repeat customers and increase sales.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Completed regular cycle counts and inventory audits.
- Unloaded arriving product stock and moved to store display areas.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
Substitute Teacher
Baldwin County Board Of Education
02.1994 - 05.2011
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Enforced school and class rules to maintain order in classroom.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Distributed textbooks, workbooks, papers and pencils to students.
- Implemented classroom management techniques to maintain positive learning environment.
- Developed and implemented behavior management plans for students with challenging behavior.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Adapted lesson plans and student activities to meet needs of students with special learning needs.
- Monitored student behavior and administered discipline as needed.
Chiropractic Technician
Fields Chiropractic
08.2003 - 07.2010
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collected and documented patient medical information such as blood pressure and weight.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient spirometry.
- Implemented care and efficiency improvements to support and enhance office operations.
- Taught patients about procedures, and care plan instructions.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Assisted radiologist in performing special imaging procedures.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Developed and processed radiologic film to aid in diagnostics and patient monitoring with high-quality imagery.
- Communicated test results to physicians and other healthcare professionals.
- Assisted doctor during procedures, helping to run machinery and keep patients comfortable and still.
- Checked equipment each day and reported major malfunctions to supervisor for attention.
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
- Maintained examination rooms and restocked medical and radiologic supplies.
- Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
Assistant Manager
Golden Corral
05.1998 - 12.2005
- Coordinated with catering staff to deliver food services for special events and functions.
- Motivated staff to perform at peak efficiency and quality.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Created and maintained detailed financial records and reports to inform future strategies.
- Designed and implemented strategies to reduce costs and waste.
- Analyzed daily sales figures and developed strategies to increase sales.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
Honor Bar Attendant
Ritz Carlton
06.2002 - 05.2005
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Rotated snacks in mini bars for each room and replenished when supplies ran low.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Handled requests for extra linens, toiletries and other supplies.
Education
Associate of Science - Criminal Justice
Virginia College - Birmingham
Birmingham, AL10.2009
Skills
- Loyalty Building
- Operational Oversight
- Staff Management
- Staff Development
- Client Relations and Retention
- Staff Training
- Time Management
- Performance Metrics Analysis
- Verbal and Written Communication
- Inventory Merchandising
- Constructive Feedback
Timeline
Digital Coach
Walmart
08.2013 - Current
Key-Carrier/Customer Service Manager
TJMAXX
07.2011 - 06.2013
Chiropractic Technician
Fields Chiropractic
08.2003 - 07.2010
Honor Bar Attendant
Ritz Carlton
06.2002 - 05.2005
Customer Service Manager
Piggly Wiggly Grocery Store
05.2002 - 05.2013
Assistant Manager
Golden Corral
05.1998 - 12.2005
Substitute Teacher
Baldwin County Board Of Education
02.1994 - 05.2011
Associate of Science - Criminal Justice
Virginia College - Birmingham
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