Summary
Overview
Work History
Education
Skills
Certification
Assessments
Personal Information
Timeline
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Carneisha Robinson

Carrollton,TX

Summary

Motivated professional with excellent leadership, project management and problem-solving abilities developed several years of progressive administrative experience. Well-versed in all clerical needs of fast-paced offices and successful at adapting quickly to changing business demands. Diligent resource coordinator successful in accomplishing daily needs and exceeding performance targets.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Office Administrator

Reliant Care Management Company
Dallas, TX
06.2022 - 08.2024
  • Managed procurement of office supplies and equipment for over 20 nursing facilities, ensuring timely orders and delivery
  • Coordinated the distribution and maintenance of technology, including laptops, computers, and cell phones for more than 100 employees
  • Maintained inventory of office essentials such as snacks, printing supplies, and other operational items to ensure smooth daily office functions
  • Oversaw the handling and organization of outgoing and incoming mail and deliveries, ensuring efficient distribution within the company
  • Streamlined supply ordering process, resulting in a 10% reduction in order costs
  • Managed successful deployment of new technology equipment across multiple locations, supporting remote and in-office staff

Office Administrator

I Am Girls Empowerment
Dallas, TX
09.2019 - 05.2022
  • Managed day to day operations
  • Managed office vendors, including suppliers, cleaning services, and contractors
  • Negotiated contracts to ensure cost-efficiency and service quality
  • Monitored inventory levels and processed orders to maintain office supplies
  • Built relationships with vendors for timely delivery and best pricing
  • Processed employee payroll and tracked office-related expenses
  • Assisted in managing employee expense reports and ensuring accuracy
  • Coordinated with the finance team for timely bill payments and reconciliation of monthly invoices
  • Greeted and assisted visitors, ensuring security protocols were followed
  • Managed visitor log and provided badges for site access
  • Proficiently utilized Microsoft Office Suite (Word, Excel, PowerPoint) for document creation, reporting, and presentations
  • Communicated across teams using Slack, ensuring seamless office communication and updates
  • Streamlined supply ordering process, reducing costs by 15%
  • Implemented an automated payroll and expense reporting system, improving efficiency and accuracy
  • Successfully managed the onboarding of a new vendor contract, resulting in improved service levels

Owner

Mommy & Mi Fashions
Florissant, MO
08.2017 - 06.2019
  • Responsibilities included receiving merchandise for the store
  • Pricing and displaying the product in an appealing and fashionable manner
  • Hiring, educating, terminating and motivating staff and providing exceptional customer service and care

Senior Benefits Advocate/Learning Assistant

UHC United Healthcare
Maryland Heights, MO
11.2015 - 07.2017
  • Develop and Maintain Productive Relationships/Interactions with Callers
  • Plans, prioritize, organize and complete work to meet established objectives
  • Research complex issues across multiple databases and work with support resources to own the resolution of all customer issues and anticipate their future healthcare needs or potential opportunities to improve the experience
  • Conduct proactive research on assigned member accounts to identify service issues
  • Identify gaps in processes and work closely with other departments for process improvement
  • Responsible for training new member services staff on department procedures and policies
  • Identify and Communicate Training Best Practices and Trends
  • Provide expertise or general claims/appeals support by reviewing, researching, investigating, processing and adjusting claims

Assistant Transportation Coordinator

Logisticare
Maryland Heights, MO
09.2013 - 09.2014
  • Answers employee questions and takes escalated calls
  • Coach agents on quality and key scorecard performance
  • Assists/take escalations and complaints
  • Leads and manages by observing and coaching in the moment
  • Monitors client and team resource performance & provides contact center management with staff performance feedback

Help Desk Agent

Rose International
Chesterfield, MO
07.2012 - 08.2013
  • Negotiate payment arrangements from significantly delinquent customers
  • Works with vendors to ensure company collateral is located and retrieved as necessary
  • Uses queue management skills to work an assigned group of accounts
  • Resolve Member/Provider Inquiries
  • Provide Claims disposition & Authorization status

Education

High school diploma -

Mccluer High School
Florissant, MO
05.2005

Skills

  • Event Coordination
  • File Maintenance
  • Operations Management
  • Telephone reception
  • Travel Coordination
  • Scheduling
  • Expense Reporting
  • Project Management
  • Mail handling
  • Bookkeeping
  • Word Processing
  • Office Supply Management
  • Administrative Support
  • Payroll Administration
  • Supply Inventory

Certification

  • Certified Mixologist, 09/01/17 - Present
  • Mixologist, 09/01/17- Present
  • CPR Certification 01/26/20024-Present
  • Social Services Designee

Assessments

Bartending, Proficient, 03/01/22

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Office Administrator

Reliant Care Management Company
06.2022 - 08.2024

Office Administrator

I Am Girls Empowerment
09.2019 - 05.2022

Owner

Mommy & Mi Fashions
08.2017 - 06.2019

Senior Benefits Advocate/Learning Assistant

UHC United Healthcare
11.2015 - 07.2017

Assistant Transportation Coordinator

Logisticare
09.2013 - 09.2014

Help Desk Agent

Rose International
07.2012 - 08.2013

High school diploma -

Mccluer High School

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Carneisha Robinson