Summary
Work History
Education
Skills
Timeline
Generic

Carnesha Pierce

Pine Bluff,AR

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Work History

Waitress

Waffle House
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Customer Service Cashier

Walmart
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor..
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Met customer call guidelines for service levels, handle time and productivity. 30+ calls a day.

Underwriter

Primerica
  • Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
  • Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
  • Made approval and denial recommendations by determining accurate risk levels.

Education

Bachelor of Science - Computer Science

Philander Smith University
Little Rock

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Attention to detail
  • Time management
  • Compliance standards
  • Keyboarding skills

Timeline

Waitress

Waffle House

Customer Service Cashier

Walmart

Underwriter

Primerica

Bachelor of Science - Computer Science

Philander Smith University

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Carnesha Pierce