Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carneshia Hines

Magnolia,MS

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
6
years of professional experience

Work History

Health Insurance Representative

Teledocgroup
01.2022 - 06.2023
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Contacted insurance companies to discuss and resolve unpaid claims and incorrectly paid claims.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Educated clients about health insurance coverage options, benefits and costs.
  • Developed and maintained client databases to track customer service interactions and evaluate service quality.

Insurance Verification Specialist

Gray's Financial Services
03.2019 - 07.2021
  • .
  • Complied with HIPAA guidelines and regulations for confidential patient data.
  • Assisted patients with understanding personalized insurance coverage and benefits.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
  • Updated patient records with accurate, current insurance policy information.

Patient Access Representative

Freedom Behavioral Hospital
08.2017 - 02.2019
  • I guide patients through the admissions process by screening patients for eligibility, preparing patient information for clinical sta , and answering patient questions.

Education

Southwest Mississippi Community College
Summit, MS

39652 — Diploma - undefined

South Pike High School
Magnolia, MS

Skills

  • Commercial Insurance
  • Referral Generation
  • Customer Needs Assessments
  • Enrollment Assistance
  • Account Management
  • Data Communications
  • Annual Evaluations
  • Database Management
  • Insurance Plan Verification
  • Patient Interviews
  • Document Management
  • Radiology Knowledge
  • Outpatient Procedures

Languages

English
Full Professional

Timeline

Health Insurance Representative

Teledocgroup
01.2022 - 06.2023

Insurance Verification Specialist

Gray's Financial Services
03.2019 - 07.2021

Patient Access Representative

Freedom Behavioral Hospital
08.2017 - 02.2019

Southwest Mississippi Community College

39652 — Diploma - undefined

South Pike High School
Carneshia Hines