Carnetta Bowens
Clinton,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Intake Representative
Cigna
Clinton, MS
02.2023 - 11.2024
- Greeted customers and provided excellent customer service.
- Reviewed patient records for accuracy and completeness.
- Answered incoming calls in a professional manner, responding to inquiries or transferring them as appropriate.
- Maintained confidentiality of all patient information at all times.
- Filed paperwork related to patient intake processes accurately and efficiently.
- Complied with HIPAA regulations when handling sensitive patient information.
Sales Associate
Walmart
Clinton, MS
10.2022 - 01.2023
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
Retention Customer Service Representative
Comcast
Madison, MS
08.2019 - 09.2022
- Provided customers with product and service information.
- Verified customer information and processed orders accurately.
- Resolved customer complaints promptly and professionally.
- Informed customers of deals and promotions.
- Identified customer needs to upsell products or services.
- Developed strong relationships with customers through friendly interactions.
Customer Service Representative
Conduent
Ridgeland, MS
05.2017 - 08.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Store Manager
Family Dollar
Jackson, MS
07.2016 - 03.2017
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Education
Associate of Arts - Radiologic Technology
Hinds Community College
Raymond, MS05-2026
Skills
- Data entry proficiency
- Patient confidentiality
- Insurance Verification
- Appointment Scheduling
- Call center experience
- Documentation Review
- Team building
- Cash Handling
Timeline
Intake Representative
Cigna
02.2023 - 11.2024
Sales Associate
Walmart
10.2022 - 01.2023
Retention Customer Service Representative
Comcast
08.2019 - 09.2022
Customer Service Representative
Conduent
05.2017 - 08.2019
Assistant Store Manager
Family Dollar
07.2016 - 03.2017
Associate of Arts - Radiologic Technology
Hinds Community College
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