Summary
Overview
Work History
Education
Skills
Timeline
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Carnetta Collins

Dallas,TX

Summary

Resourceful Accounting professional with 4 years of experience in audit preparation and reporting. Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. I am also an Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

4
4
years of professional experience

Work History

OVERNIGHT AUDITOR

Marriott
08.2022 - 12.2022
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
  • Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
  • Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.

Leasing Agent

CXR SOLUTIONS
12.2021 - 07.2022
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Distributed and followed up on tenant renewal notices.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
  • Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.

Concierge

Texas Concierge
08.2020 - 01.2021
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.

Customer Service Representative

Spectrum
03.2019 - 08.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

High School Diploma -

Lake Highlands High School
Dallas, TX
04.2015

Skills

  • Audit reporting
  • Bookkeeping
  • Compliance standards
  • Taxation Knowledge
  • Audit Planning
  • Process evaluations
  • Internal Auditing
  • External Auditing
  • Account Reconciliation

Timeline

OVERNIGHT AUDITOR

Marriott
08.2022 - 12.2022

Leasing Agent

CXR SOLUTIONS
12.2021 - 07.2022

Concierge

Texas Concierge
08.2020 - 01.2021

Customer Service Representative

Spectrum
03.2019 - 08.2020

High School Diploma -

Lake Highlands High School

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Carnetta Collins