Carney Takia
Camden,NJ
Summary
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Flexible hard worker ready to learn and contribute to team success. Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management. Accommodating Patient Service Representative offers account management, data entry and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in courteous, respectful manner.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Penn Medicine: University of Pennsylvania Health System
Philadelphia, PA
11.2022 - Current
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Documented and managed patient information in computer system.
- Registered patients by verifying records to update computer system and patient charts.
- Obtained proper authorization and identification to release confidential medical records.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Ran credit card batches and balanced deposits on daily basis.
- Utilized technology and specialized software to maximize productivity.
Patient Access Representative
Rothman Orthopedics
Philadelphia, PA
06.2021 - 10.2022
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Explained policies, procedures and services to patients.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Instructed patients on policies and required actions for different types of appointments and procedures.
Benefits Specialist
TakiaSocial Security Administration
Philadelphia, PA
11.2020 - 03.2021
- Reviewed employee enrollments to verify accuracy, inputting information into company database.
- Coordinated benefits processing, including enrollments, terminations and claims.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
- Checked accuracy and completeness of benefits applications and documents.
- Updated and reconciled retirement, tax and health care accounts.
- Evaluated efficiency and value of current benefit programs and made recommendations for improvement.
Education
High School Diploma -
Woodrow Wilson High School
Camden, NJ06.2001
Skills
- Appointment Confirmation
- Bookkeeping Support
- Patient Interviewing Skills
- Routing Lab Results
- Organized and Detail-Oriented
- Recording Histories
- Registration and Scheduling
- Caring and Empathetic
- Providing Information and Resources
- Patient Needs Assessment and Referral
- Calm and Effective Under Pressure
Timeline
Patient Service Representative
Penn Medicine: University of Pennsylvania Health System
11.2022 - Current
Patient Access Representative
Rothman Orthopedics
06.2021 - 10.2022
Benefits Specialist
TakiaSocial Security Administration
11.2020 - 03.2021
High School Diploma -
Woodrow Wilson High School
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