Summary
Overview
Work History
Education
Skills
Timeline
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Carnique Mccoy

Carnique Mccoy

Charlotte,NC

Summary

Highly efficient associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

6
6
years of professional experience

Work History

Associate

Amazon
09.2022 - 05.2024
  • Worked varied hours to meet seasonal and business needs.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Worked safely around moving machinery.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.

Shift Leader

Insomnia Cookies
09.2023 - 11.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Call Center Representative

Call Center Services Inc.
01.2020 - 08.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

EVS Housekeeper

Compass Group Inc.
09.2019 - 09.2022
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.


Shift Leader

Arbys Resturant
01.2018 - 06.2020
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Cashier

Harris Teeter Grocery Store
10.2018 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Shift Manager/Lead Key Holder

Value Village
03.2018 - 03.2020
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Education

No Degree - Business Management

Harding University High School
Charlotte, NC

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills

Timeline

Shift Leader

Insomnia Cookies
09.2023 - 11.2023

Associate

Amazon
09.2022 - 05.2024

Call Center Representative

Call Center Services Inc.
01.2020 - 08.2023

EVS Housekeeper

Compass Group Inc.
09.2019 - 09.2022

Cashier

Harris Teeter Grocery Store
10.2018 - 03.2020

Shift Manager/Lead Key Holder

Value Village
03.2018 - 03.2020

Shift Leader

Arbys Resturant
01.2018 - 06.2020

No Degree - Business Management

Harding University High School

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Carnique Mccoy