Carnival King$ $nowball$ SNOWBALLS

Snow Cone Maker

Carnival Kings Snowballs

City of Los Angeles, CA

12.2015 - Current

Trained team members to prepare snow cones and other items according to instructions.
Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Executed snow cone artistry duties with very low occurrence of errors.
Accurately operated cash register to process 50-100 customer payments daily.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Reduced customer wait times by quickly and efficiently operating customer window and sales register.
Communicated menu item information and offered suggestions to promote featured products.
Filled out daily shift log to record amount of food prepared, used and leftover.
Assisted guests, including offering personable greetings and taking orders.
Organized work areas to foster efficiency and model exceptional kitchen etiquette.
Inspected kitchen equipment and appliances [Number] times per week to verify functional operation.
Notified supervisor and peers of low product inventory and customer complaints.
Processed sales transactions for cash, debit, and credit purchases.
Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
Observed health code regulations and internal policies for cleaning and sanitizing.
Greeted incoming customers and provided reliable, friendly customer service.
Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
Collaborated with management to develop marketing and promotional activities.
Kept tidy and organized area to comply with cleanliness standards.
Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
Developed and implemented new flavor ideas to add variety to product offering.
Maintained menu knowledge to provide recommendations and answers to customer questions.
Utilized proper portion control to determine customers receive correct portion size.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Brewed coffee and tea and changed out drink station syrups.
Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Prepared salads, soups and sandwiches for customers.
Accurately operated cash register to process customer payments.
Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Reconciled receipt totals, cash and credit payments to address shortages.
Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
Kept drawer balanced by accurately processing cash, credit and debit payments.
Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Backed up servers by setting up trays and completing some food deliveries.
Kept kitchen, counter and dining areas cleaned and sanitized.
Observed customer purchases in line and differentiated between standard portions.
Completed milkshakes and ice cream desserts for customers.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Replenished serving stations with fresh food and cleaned up spills.
Cross-trained existing employees to maximize team agility and performance.
Maintained professional, organized, and safe environment for employees and patrons.
Developed and maintained relationships with customers and suppliers through account development.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees with training and new hire documentation.
Accomplished multiple tasks within established timeframes.
Developed and implemented business strategies to achieve business goals and stay competitive.
Improved safety procedures to create safe working conditions for workers.
Managed and motivated employees to be productive and engaged in work.
Improved marketing to attract new customers and promote business.
Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Controlled costs to keep business operating within budget and increase profits.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Identified and communicated customer needs to supply chain capacity and quality teams.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Established team priorities, maintained schedules and monitored performance.
Assisted in organizing and overseeing assignments to drive operational excellence.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Set aggressive targets for employees to drive company success and strengthen motivation.
Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Defined clear targets and objectives and communicated to other team members.
Streamlined and monitored quality programs to alleviate overdue compliance activities.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Managed senior-level personnel working in marketing and sales capacities.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Launched quality assurance practices for each phase of development
Leveraged data and analytics to make informed decisions and drive business improvements.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Developed detailed plans based on broad guidance and direction.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.