Caro Miller

• 24/7 Availability to respond calls, emails, texts from CEO and Chief Creative Officer.
• Enhanced communication between executives and staff by acting as a liaison and promptly addressing issues or concerns.
• Managed external contacts for CEO and CCO and kept track of periodic communication needed for priority contacts.
• Provided exceptional customer service when representing company interests during interactions with external partners and stakeholders.
• Developed strong relationships with internal departments to facilitate cross-functional collaboration on key initiatives driven by senior leaders.
• Expedited resolutions on pressing matters through effective prioritization of tasks according to urgency level required by executives.
• Delivered timely, accurate, and comprehensive support for executive decision-making through effective data analysis and presentation of relevant information.
• Provided administrative support to senior leadership and members of executive board while maintaining confidentiality.
• Supported decision-making processes by conducting research, compiling data, and presenting findings in concise reports for executives review.
• Maintained professionalism while handling sensitive information by adhering to strict confidentiality protocols at all times.
• Optimized time management practices with creation of comprehensive itineraries for CEO and CCO travel plans both domestically and internationally.
• Managed schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for CEO and Chief Creative Officer.
• Processed travel expenses and reimbursements for CEO and Chief Creative Officer through Concur Software.
• Processed invoices for market data subscriptions, continuing education and memberships.
• Filed paperwork and organized computer-based information.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for Executive Committee, department leads and all company's employees.
• Coordinated dealer visitations, company special events and other employee morale functions.
• Supported business and hospitality needs of corporate partners and staff during meetings and company events.
• Coordinated events and worked on ad hoc projects.
• Volunteered to help with special projects of varying degrees of complexity.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.

• CEO's right-hand person.
• Direct contact with American, Mexican and German engineers and clients.
• Represented CEO in his absence, attending meetings, setting strategic priorities, making decisions and keeping projects moving forward based on established strategies.
• Managed internal and external communications.
• Handled confidential and sensitive information with discretion and tact.
• Worked with senior management to initiate new projects and assist in various processes.
• Oversaw, lead, managed and executed special projects from inception to completion under tight deadlines while ensuring delivery of high-quality results.
• Research and make recommendations on different topics, often focused on engineering teams.
• Negotiated contracts with multiple vendors and suppliers for better pricing and terms.
• Consulted with customers to assess needs and propose optimal solutions.
• Oversaw daily operations and supervised staff, ensuring all tasks were completed accurately and efficiently by team members and quality-efficiency standards were met.
• Proactively identified areas of risk within organization implemented necessary safeguards mitigating any potential negative impact on business.
• Ensured smooth daily operations and adherence to cultural values and company's mission, by establishing positive workplace culture that fostered employee engagement, collaboration, and loyalty, while keeping the team motivated, making them feel valued and appreciated.
• Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
• Schedule/Plan meetings and events.
• Created regular reports and updated internal databases.
• Ensured continuity of operations during periods of change or absence among senior management by maintaining updated records and providing thorough handover documentation.
• 24/7 Availability to respond calls, emails, texts from CEO.
• Document translation (Spanish/English/German)
• Managed CEO's complex and frequently changing travel arrangements and coordinated pre-planning of trips.
• Made travel arrangements (booking flights, hotels/house/apartments and car rentals) for CEO and contractors.
• Assisted in talent acquisition efforts through candidate screening, interview scheduling, and onboarding coordination for new hires within organization.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Answered high volume of phone calls and email inquiries.

• General business management.
• Local and Destination Weddings/ Event Organization.
• During 7 years, performed event coordination for about 340 events and gatherings from all sizes, budgets and types.
• Empathetic social listening, while working closely with clients, understanding their specific goals & requirements, analyzing their needs to meet event goals, maintain deadlines and resolve complaints or service issues.
• Developed customized event proposals tailored to client needs and budgets for successful event outcomes.
• Negotiated contracts with venues, vendors and suppliers to obtain best rates and services, resulting in significant cost savings for clients.
• Monitored event budgets closely, identifying opportunities to reduce expenses without compromising quality or guest experience.
• Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
• Enhanced client satisfaction by meticulously planning and executing high-impact events.
• Inspected event facilities to confirm conformance to customer requirements.
• Managed all event logistics, ensuring seamless execution and positive guest experiences.
• Successfully managed multiple concurrent projects under tight deadlines while maintaining attention to detail and commitment to excellence.
• Created visually appealing and engaging event spaces by incorporating innovative design elements.
• Delivered memorable private and corporate events, by coordinating unique entertainment options and catering selections tailored to audience's preferences.
• Traveling to destination weddings/events.
• Problem solving.
• Accounts payable.
• Coordinated legal requirements, City or State permissions, paperwork needed, catering, florists, decoration, lighting, sound, photographers, musicians and other various entertainment for events.
• Negotiated favorable hotel room blocks and travel arrangements for out-of-town guests and vendors attending large-scale weddings, conferences or conventions.
• Coordinated travel and accommodations, meals, transportation and parking arrangements for guests and vendors.
• Hired, trained and supervised volunteers and support staff required for events.
• Streamlined event registration processes for increased efficiency and accuracy in attendee management.
• Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
• Developed detailed event reports, documenting all aspects of each event.
• Implemented contingency plans to address last-minute changes or unforeseen events.
• Evaluated post-event feedback from attendees and stakeholders, implementing improvements for future events based on insights gathered.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Expanded product offerings by researching market trends and identifying potential growth opportunities.
• Evaluated industry competition regularly to maintain competitive advantage in marketplace.
• Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

General Management:

• Business Development.
• General business administration/Costs analysis/Sales management.
• Managed day-to-day business operations.
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
• Managed purchasing, sales, marketing and customer account operations efficiently.

Human Resources:

• Recruited, hired, trained and managed staff, working to establish key internal functions and outline scope of positions for new organization while achieving company goals.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Oversaw daily operations and supervised staff, ensuring all tasks were completed accurately and efficiently by team members and quality-efficiency standards were met.

Finance:

• Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

New Business Negotiations and Customer Service:

• Negotiated contracts with multiple vendors and suppliers for better pricing and terms, to acquire quality and cost-effective goods, while reducing overall costs for business.
• Developed and maintained strong relationships with at least 120 clients, resulting in repeat business and referrals, using strong issue resolution and dynamic communication skills.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Achieved financial and hyper fast growth, increasing sales from only 100 USD during the first two weeks on business, to 3K on the second month of operations, monthly 20K by the end of eight months in business and 150K after two years, by implementing strategic planning, standard production processes, cost control measures, and targeted marketing efforts.

Marketing:

• Implemented marketing strategies to increase brand awareness and attract new customers.
• Evaluated industry competition regularly to maintain competitive advantage in marketplace.
• Diversified revenue streams and expanded product offerings by exploring and researching market trends, new markets, identifying potential growth opportunities and developing innovative products or services tailored to those markets' needs.
• Consulted with customers to assess needs and propose optimal solutions.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
• Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.

Production:

• Worked with processes engineering department establishing production processes to improve daily business operations.
• Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.

Company Culture:

• Established positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Proactively identified areas of risk within organization implemented necessary safeguards mitigating any potential negative impact on business.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Fostered environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.