Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carol Talia Abrams

SAN FRANCISCO,CA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

30
30
years of professional experience

Work History

Volunteer Asian Art Museum

Asian Art Museum
05.2011 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Enhanced shopping experience, provided product information and location assistance.
  • Increased sales of promotional items by informing customers about current offers.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.

Banquet Food Server

SF Culinary Food Servers Union
01.1995 - 01.2023
  • Maintained a clean and organized workspace, adhering to strict sanitation standards for optimal food safety.
  • Managed dietary restrictions and allergies, ensuring accurate food preparation and safe consumption by guests.
  • Demonstrated excellent multitasking abilities while managing multiple tables simultaneously, ensuring prompt service for all guests.
  • Streamlined food service processes, resulting in increased efficiency and improved guest experience.
  • Contributed to team success by consistently maintaining a positive attitude and professional demeanor during high-pressure situations.
  • Skillfully balanced heavy trays laden with dishes while navigating crowded event spaces, minimizing spills or damage to table settings.
  • Achieved high levels of guest satisfaction by consistently delivering exceptional service in a timely manner, contributing to the overall success of numerous banquet events.
  • Anticipated guest needs proactively, promptly refilling beverages, clearing plates, and addressing concerns as they arose throughout events.
  • Proactively addressed potential concerns or issues by quickly notifying management and working together to find effective solutions.
  • Exceeded guest expectations with exceptional knowledge of menu offerings and wine pairings.
  • Participated in regular training sessions on hospitality industry best practices, continuously refining skills to stay current with evolving standards.
  • Assisted in setup and breakdown of banquet spaces, ensuring timely preparation for events.
  • Utilized strong communication skills to effectively relay guest feedback to kitchen staff for continuous improvement of culinary offerings.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Arranged linens and table settings according to seating plan and event theme.
  • Worked with banquet manager to coordinate event set up and schedule.
  • Responded to guest inquiries and requests promptly and courteously.2
  • Handled food and beverage orders for up to 20-30 guests, delivering prompt and friendly service.
  • Maintained clean and safe work environment.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Inspected dishes and utensils for cleanliness.
  • Assisted customers in selecting menu items, answering questions and providing general information.
  • Assessed meal preparation to check creation of special orders and cooking procedures.

Education

Associate of Science - Broadcasting

City College of San Francisco
San Francisco, CA

Skills

Telephone skills

Excellent Communication Skills

Attention to details

Languages

English
Native or Bilingual
Italian
Limited Working

Timeline

Volunteer Asian Art Museum

Asian Art Museum
05.2011 - Current

Banquet Food Server

SF Culinary Food Servers Union
01.1995 - 01.2023

Associate of Science - Broadcasting

City College of San Francisco

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Carol Talia Abrams