Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carol Adams

La Verne,CA

Summary

Dynamic professional with extensive retail experience, excelling in customer service and inventory management. Proven ability to enhance sales through effective visual merchandising and staff training. Recognized for building strong consumer relationships and maintaining operational excellence, ensuring a seamless shopping experience.

Overview

41
41
years of professional experience

Work History

Key Holder

JOANN Fabrics and Crafts
La Verne, CA
04.2002 - 04.2025
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Developed extensive product knowledge, growing revenue and building consumer base.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Processed credit card payments and counted back change and currency with accuracy rate.
  • Ensured store was opened and closed in a timely manner according to company policies.
  • Assisted customers with product selection and resolving complaints.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Performed daily banking duties such as deposits and withdrawals of funds from registers.
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Handled customer inquiries and complaints with professionalism and patience.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Worked effectively in team environments to make the workplace more productive.

Merchandiser

Lawrence Merchandising-W.I.S. Co.
Plymouth, MN
02.2021 - 02.2023
  • Conducted regular store visits and audits to assess compliance with established visual merchandising standards.
  • Managed inventory levels by monitoring stock movement, conducting regular audits, and implementing replenishment plans to avoid out-of-stock situations.
  • Stocked and reset POGS
  • Built product displays and placed appropriate signage for merchandise.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.

Cashier/Clerk

Your Import House
Pasadena, CA
02.1984 - 02.1986
  • Collected payments and provided accurate change.
  • Assisted in the preparation of sandwiches, wraps, salads and other deli foods for customers.
  • Maintained a clean work area by wiping down counters, sweeping floors and restocking supplies.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.

Education

Pasadena High School
Pasadena, CA

Skills

  • Customer service
  • Cash handling
  • Inventory management
  • Visual merchandising
  • Product knowledge
  • Store operations
  • Bank deposits
  • Staff training
  • Store reset and recovery

Timeline

Merchandiser

Lawrence Merchandising-W.I.S. Co.
02.2021 - 02.2023

Key Holder

JOANN Fabrics and Crafts
04.2002 - 04.2025

Cashier/Clerk

Your Import House
02.1984 - 02.1986

Pasadena High School

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