Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Carol A. Diaz

San Antonio,TX

Summary

Professional with extensive experience in supervising and guiding teams. Strong focus on collaboration and achieving results while adapting to changing needs. Skilled in team leadership, conflict resolution, and process improvement, ensuring efficient operations and high performance. Reliable and flexible, consistently delivering quality outcomes in fast-paced environments.

Overview

30
30
years of professional experience

Work History

Department Supervisor

Ollie’s Bargain Outlet
03.2018 - 07.2023
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Handled cash register, returns, and refunds.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Promoted culture focused on encouraging staff to develop skills and abilities.
  • Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
  • Maintained clean, organized workspaces for optimal functionality and employee safety.
  • Built relationships with current customers to maintain goodwill and gain additional business.
  • Mentored new sales associates to contribute to store's positive culture.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.

Store Associate

Tuesday Morning
12.2017 - 12.2018
  • Collaborated with team members to execute promotional events, leading to increased sales.
  • Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
  • Increased foot traffic with effective storefront merchandising and creative displays.
  • Managed efficient cash register operations.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Purchasing/Production Manager

RP and Associates, Inc.
08.1993 - 04.2016
  • Worked with shipping companies manage distribution worldwide
  • Lead department in building team cohesiveness and coordinate projects
  • Expedited distribution of materials to locations
  • Organized and prioritized projects
  • Supervised production schedules, production quality and on time delivery
  • Reviewed production orders, schedules & delivery
  • Schedule trucking company for delivery of goods and or UPS/Fed Ex
  • Confirm orders have all costs of goods associated with order
  • Proficiency in QuickBooks, Outlook & ASI=Advertising Specialty Institute

Education

High School Diploma -

Hawthorne High School
Hawthorne, CA
01.1985

Skills

  • Customer Service
  • Excellent organization multitasking skills
  • Dependable
  • Ability to adapt to changes
  • Time management
  • Product restocking
  • Goals and performance
  • Flexible schedule

Accomplishments

  • Set up and manage brand-new purchasing department for start-up Promotional Advertising business.
  • Planned, directed, coordinated and assigned manpower to efficiently meet production requirements.
  • One of the key associates to help build company to a multimillion-dollar company

Timeline

Department Supervisor

Ollie’s Bargain Outlet
03.2018 - 07.2023

Store Associate

Tuesday Morning
12.2017 - 12.2018

Purchasing/Production Manager

RP and Associates, Inc.
08.1993 - 04.2016

High School Diploma -

Hawthorne High School

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Carol A. Diaz