Carol A Jones

Southern Califonia News Group

10.1989 - 06.2024

Streamlined communication between clients and internal teams for seamless project execution.
Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
Developed strong relationships with key stakeholders, fostering trust and long-term collaboration between clients and agency partners.
Updated internal databases with account information to maintain concise, clear records.
Facilitated weekly status reports, project documentation and client billing.
Collaborated with creative teams to develop compelling advertising campaigns tailored to clients needs.
Acted as a liaison between various departments within the organization, facilitating smooth collaboration on shared projects or initiatives.
Enhanced client satisfaction by effectively managing multiple projects and ensuring timely delivery.
Liaised with internal teams to facilitate proper pre-and post-sales service.
Escalated issues to appropriate channels as necessary.
Fostered a positive work environment by actively participating in team-building activities and demonstrating commitment to the success of coworkers and clients alike.
Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
Monitored campaign performance and collaborated with internal teams to optimize campaigns and identify underperforming accounts.

Summary