Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carol Aldecoa

Orlando,F.L

Summary

Dynamic professional with a proven track record in business development and inventory control, notably at The Flooring Resource. Excelled in enhancing customer satisfaction and loyalty, driving sales growth through effective upselling and conflict resolution. Skilled in fostering team collaboration and efficiency, achieving significant improvements in operational performance. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

9
9
years of professional experience

Work History

Sales Associate

LL Flooring
02.2024 - Current
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Built relationships with customers to encourage repeat business.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Wrapped, boxed and weighed bakery department products.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.

Store Manager

The Flooring Resource
03.2018 - 02.2024
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Supervised guests at front counter, answering questions regarding products.
  • Assisted with hiring, training and mentoring new staff members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Teacher's Assistant

OCPS
08.2015 - 03.2018
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Maintained safety and security by overseeing students in recess environments.
  • Assisted lead teachers with lesson plan creation and materials development .
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported classroom activities, tutoring, and reviewing work.

Education

Bachelor of Business Administration -

Pontifical Catholic University of Puerto Rico
Ponce, PR
05.2007

Skills

  • Business Development
  • Order Processing
  • Payment Processing
  • Upselling
  • Sales Development
  • Inventory Control
  • Customer Needs Assessment
  • Product Sales
  • Store Opening and Closing
  • Conflict Resolution

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

LL Flooring
02.2024 - Current

Store Manager

The Flooring Resource
03.2018 - 02.2024

Teacher's Assistant

OCPS
08.2015 - 03.2018

Bachelor of Business Administration -

Pontifical Catholic University of Puerto Rico

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Carol Aldecoa