Carol Alexis Moore
Mableton,GA
Summary
Results-driven Project Coordinator with 10+ years of experience in managing Agile projects, driving organizational effectiveness through tactical and methodical approaches. Recognized for strong business acumen, superior leadership, and client support. Passionate about Agile Transforming of business and enhancing processes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Business Analyst/Project Coordinator
SBG Technologies Solutions
Alexandria, Virginia
01.2021 - Current
- Company Overview: SBG Technologies Solutions is a company that provides custom software development, IT consulting, and digital transformation services
- Drive Agile Success: Support Government Project Leads & Directors in planning, executing, and reporting Agile software delivery & SAFe implementation
- Strategic Advisor: Make recommendations and contribute to monitoring strategic goals for effective project outcomes
- Efficient Meeting Coordination: Plan, conduct, and document diverse meetings in line with strategic initiatives
- Develop agendas, document minutes, and ensure timely closure of action items
- Data-Driven Facilitator: Coordinate data calls, presenting insights crucial for informed decision-making
- Project Management Excellence: Manage project schedules, tracking and reporting progress using Jira and Power BI
- Risk Mitigation Specialist: Identify and recommend mitigation strategies for potential project challenges
- Stakeholder Engagement: Effectively communicate and engage with senior leaders and stakeholders across the VA to drive strategic initiatives
- Dynamic Documentation: Develop ad hoc status reports, presentations, and maintain a streamlined document repository for all project documentation
- SBG Technologies Solutions is a company that provides custom software development, IT consulting, and digital transformation services
Project Coordinator
Meko Enterprise LLC
Atlanta, Georgia
01.2019 - 01.2021
- Company Overview: Meko Enterprise is a family-owned and operated Property Preservation Company based in Atlanta Georgia
- Engaged in creating strategic direction for projects and Implements initiatives aimed to achieve top performance while streamlining process areas and managing projects
- Analyses requested changes and manages the change process
- Prepares the overall project schedule and measures the contractor’s schedule performance
- Identifies serious data quality problems with the client’s data that contributes to unnecessary risk
- Facilitates internal and external status calls as needed
- Uses Project Management Principles to manage small business development projects that require creative and methodical problem-solving approaches to improve organizational efficiency
- Integrates revenue reporting source systems and improves revenue reporting efficiency by defining and aligning reporting processes
- Oversees daily and ongoing operations
- Meko Enterprise is a family-owned and operated Property Preservation Company based in Atlanta Georgia
Benefit Operations Manager
Alight Solutions
Atlanta, Georgia
01.2013 - 01.2019
- Company Overview: Alight Solutions is the leading provider of benefits administration and cloud-based financial solutions across 14 global centers around the world
- Under the direction of Senior Leaders and Service Delivery Managers directed Offshore Benefits Administrators to provide support to the Benefits Outsourcing Department
- Oversaw all daily processing, reporting, and operational improvements
- Answered all levels of local HR Team benefits questions including complex issues using research techniques and/or discussions with consultants
- Reported status and governance to project stakeholders as needed
- Improved efficiency in EFT file transfers by creating requirements and defining spoke of work for new onboarding processing assistants
- Improved organizational process maturity by initiating a 'lunch and learn' series to facilitate knowledge and best practice sharing between cross-functional teams
- Improved process gaps that directly impacted Alight Solutions LLC client experience by utilizing Five Whys Root Cause Analysis tools to improve adverse client experiences generated by broken internal front-line and back end processes
- Repaired critical relationships with the key client by assigning dedicated analysts to their projects, which resulted in a bid approval and Enthusiastic Client Certificate
- Fully automated a monthly Ad-Hoc pay file process, freeing up the Benefits Analysis time
- Increased Benefits Administrators capacity and utilization rates and made effective use of resources by use of biweekly coaching sessions
- Alight Solutions is the leading provider of benefits administration and cloud-based financial solutions across 14 global centers around the world
Benefits Operations Administrator
Aon Hewitt
Atlanta, Georgia
01.2007 - 01.2013
- Company Overview: Aon Hewitt is a provider of human capital and management consulting services
- Reported to the Benefit Operations Manager
- Promoted from Benefit Operations Administrator to Benefit Operations Manager by demonstrating leadership potential and proactively training junior staff
- Performed advanced data analysis including forecasting and trending
- Applied complex pension plan provisions and pension administrative best practices to research complex pension benefits issues and formulate resolutions
- Balanced $90 million pension fund by performing monthly and year-end trust account reconciliation using financial analysis tools to identify benefit discrepancies
- Used SQL and GUI data tables to query and identify specific pension populations to perform data analysis and/or auditing
- Lead Change Management to minimize the impact of ongoing procedural, provisional, and technology changes
- Documented high-risk pension administration processes to ensure internal and governmental compliance
- Designed and delivered benefits presentations for all management levels
- Trained and coached Junior Benefits Operations Administrators and interns to ensure the perpetuity of pension administrative best practices
- Reduced process cycle times by levering process mapping tools, data analysis, and action planning tools
- Aon Hewitt is a provider of human capital and management consulting services
Education
Master of Business Administration -
American Intercontinental University
Management Information Systems -
Florida Atlantic University
Skills
- Project Management
- JIRA
- Compliance Audits
- Benefits Administration
- Agile Methodologies
- Program Management
- Project Status Reporting
- Agile Project Management tools
- Meeting Facilitation
- Creative Problem Solving
- Data Analysis
- Technology architecture analysis
- Forecasting and planning
- Strategic Planning
- Business process improvement
- Microsoft Office Suite
- Product Management
- Operations Management
Certification
- SAFe 6 Scrum Master
- Certified Agilist
- IBM- What is Data Science
Timeline
Senior Business Analyst/Project Coordinator
SBG Technologies Solutions
01.2021 - Current
Project Coordinator
Meko Enterprise LLC
01.2019 - 01.2021
Benefit Operations Manager
Alight Solutions
01.2013 - 01.2019
Benefits Operations Administrator
Aon Hewitt
01.2007 - 01.2013
Master of Business Administration -
American Intercontinental University
Management Information Systems -
Florida Atlantic University
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