Seasoned Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Hi, I’m
Carol Allen
Operations Manager
Camden,SC
Summary
Overview
28
years of professional experience
Work History
Medcor, IncMcHenry, IL
Manager Group Operations
02.2019 - 04.2023
Job overview
- Managed local and corporate client relationships including professional development and operational issues and training
- Responsible for hiring and management and leadership of staff at clinic sites
- Responsible for budget management at assigned clinics
- Responsible training of new clinic staff and existing staff
- Managed per-diem staff and increased use by 30% to increase retention
- Ensured client coverage needs are routinely met
- Managed training curriculum needs of client: Accountable for creating, maintaining and distributing approved training curriculum
- Develops relationships with client executives, supervising physicians and other local health care providers as needed
- Works closely with corporate office to share information and improve quality of clinic services and solve problems in field settings
- Responsible for sites including coordination with corporate, training needs, local client relations
- Institutes and participates in regular staff meetings and operations management team meetings
- Worked effectively and related well with others.
Medcor, IncMcHenry, IL
Medical Administrator
04.2005 - 01.2019
Job overview
- Partner with client leadership to maximize relationships that encompasses client culture, customer service, flexibility and caring and positive attitudes
- Handle tasks of hiring, training and supervising team of clinical staff and improved retention by 25%
- Monitor and evaluate subordinates' duties and approaches to clients in terms of patient care services
- Develop relationships with outside medical providers to improve outcomes for employer
- Triage and treat all workplace injuries, illnesses and emergencies according to patient care guidelines to decrease worker comp costs by 35%
- Attend and participate in management and supervisory meetings regarding operation of clinic and to help improve overall safety in building
- Perform drug screening, audiograms and pre-employment testing to legal and corporate standards
- Effectively trained onsite Emergency Response Team
- Assist with interviewing and training new medical administrators
- Promote health and wellness with health fairs and displays for client
Kershaw HealthCamden, SC
Paramedic
08.1995 - 06.2011
Job overview
- Emphasized positive public relations activities for Kershaw County Medical Center throughout year that culminated annually with National Emergency Medical Services Week
- Assisted with In-Service training
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care
- Conducted equipment and vehicle checks to maintain continuous and safe operation
- Maintained patient care, treatment and medication documentation for accurate, up-to-date clinical records
- Educated patients and family members on medical treatments and therapies for informed support
- Communicated with treatment center personnel and dispatchers to provide information about situation, arrange reception of victims and receive instructions for further treatment
- Assessed patient condition through physical and verbal exams and by collecting information from others at scene
- Administered continuous 12-lead electrocardiogram monitoring to record heart rhythms in patients with acute coronary syndrome
Medcor, Inc.McHenry, IL
Worksite Health Technician
02.2003 - 04.2005
Job overview
- Triage and treat all workplace injuries, illnesses and emergencies according to patient care guidelines reducing worker comp costs by 40%
- Assist medical administrator with drug screening, pre-employment testing and audiograms
- Perform administrative and clerical tasks
- Maintained supplies and equipment, and keep clinic neat and clean
- Traveled to other clinics including Hormel performing as medical administrator
Mail Boxes Etc.
Owner/Operator
02.1998 - 05.2003
Job overview
- Responsible for overall leadership, growth and direction of Mail Boxes Etc
- Which included budgeting, sales, advertising and providing exceptional customer service
- Responsible for administering accounts receivable, accounts payable, employee payroll, as well as purchasing supplies and inventory
- Responsible for cash management, strategic planning and areas related to measuring company performance and increased sales by 15%
- First point of contact for customers, responsible for achieving high levels of customer service and customer satisfaction.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues
Education
Gadsden State Community CollegeAnniston
Nationally Registered Paramedic Certification from Paramedic
University Overview
Jacksonville State University
Completed 2 Years from Social Work
University Overview
Excelsior CollegeAlbany, NY
from Nursing
University Overview
Skills
Possess extensive knowledge of Microsoft Applications such as Word, Excel and PowerPointundefined
Additional Information
Additional Information
Currently president of the non-profit group, Black RIver Search and Rescue. The company uses tried and true methods to help others find their lost pets and horses.
Timeline
Manager Group Operations
Medcor, Inc
02.2019 - 04.2023
Medical Administrator
Medcor, Inc
04.2005 - 01.2019
Worksite Health Technician
Medcor, Inc.
02.2003 - 04.2005
Owner/Operator
Mail Boxes Etc.
02.1998 - 05.2003
Paramedic
Kershaw Health
08.1995 - 06.2011
Gadsden State Community College
Nationally Registered Paramedic Certification from Paramedic
Jacksonville State University
Completed 2 Years from Social Work
Excelsior College
from Nursing
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