Carol Allen
Queens,NY
Summary
Dynamic youth counselor with a proven track record at the Ali Forney Center, excelling in conflict resolution and empathy development. Skilled in documenting case notes and fostering positive relationships, I empower youth through effective communication and mentoring, enhancing their problem-solving abilities and promoting a safe, engaging environment for personal growth.
Overview
23
23
years of professional experience
Work History
Youth Counselor
Ali Forney Center
02.2022 - Current
- Monitored youth behavior and offered guidance and support for positive change.
- Supervised youth in engaging environment to promote security and safety for all ages.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Documented detailed case notes efficiently, maintaining confidentiality while adhering to reporting protocols set forth by the organization.
- Encouraged children to talk issues out with each other and without anger, which eased tense situations.
- Promoted a safe space by consistently enforcing rules while maintaining empathy towards each client''s unique struggles.
Case Manager
Health and Life Safety Solutions
03.2015 - 01.2022
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
Home Health Aide
Bert Konowitz
04.2002 - 03.2015
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Education
High School Diploma -
Charlie Smith
Jamaica .W.I06-1986
Skills
- Verbal and written communication
- Tactful communication
- Individual counseling
- Youth supervision
- Youth mentoring
- Empathy development
- Multicultural competence
- Positive reinforcement
- Rapport building
- Career guidance
- Meal preparation
- Mediation
- Team collaboration
Timeline
Youth Counselor
Ali Forney Center
02.2022 - Current
Case Manager
Health and Life Safety Solutions
03.2015 - 01.2022
Home Health Aide
Bert Konowitz
04.2002 - 03.2015
High School Diploma -
Charlie Smith
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