Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carol Amaya

Mesquite,TX

Summary

Dynamic professional with extensive experience in Customer Relations, because a happy employee or customer is a returning customer and a productive employee. Adapting and learning a new skill every time is a commitment and a way to betterment. Always showcasing strong leadership and effective communication skills. Committed to delivering exceptional service while maintaining meticulous attention to detail.

Overview

7
7
years of professional experience

Work History

Medical Biller

Dr. Frieden OBGYN
07.2022 - 01.2024
  • Verified insurance of patients to determine eligibility.
  • Filled Medical Claims for Medicare, Medicaid, Employee Sponsored and Individual Insurance for timely payment, and resubmitted denied claims as needed.
  • Direct contact with Patients, scheduled appointments and took payments as needed.

Lead Concierge

LVL 29/ Stratton Amenities
01.2022 - 04.2022
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Managed high-profile clients'' requests and ensured their expectations were exceeded through meticulous attention to detail.
  • Mentored junior concierge team members, fostering a supportive and friendly work environment.

Night Auditor

AC/Residence Inn
06.2021 - 09.2021
  • Completed night audit for guest ledgers to close bank and cash registers, resolving and following up with any discrepancies.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Housekeeping Executive

Residence Inn Marriott
09.2019 - 06.2020
  • Collaborated with management to develop and implement innovative strategies for improving performance at every level.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Motivated cleaning staff with positive feedback and incentives for maintaining high standards and completing duties quickly and effectively.

Guest Service/Accounting Clerk

Hampton Inn & Suites By Hilton
03.2017 - 09.2019
  • Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
  • Maintained accounting records utilizing in-house and client systems.
  • Input high volume of monthly invoices with consistent accuracy.
  • Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
  • Assisted accounts payable and receivables.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.

Housekeeping Supervisor

Sheraton Suites
06.2017 - 11.2018
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports, and other business documentation.
  • Trained and mentored all new personnel to maximize quality of service and performance.

Education

High School Diploma -

North Mesquite High School
Mesquite
06-2010

Skills

  • CMS-1500 billing forms
  • Multitasking and organization
  • Dispute negotiation
  • Strong leadership
  • Decision-making
  • Effective problem solving
  • Flexibility
  • Time Management
  • Effective communication
  • Team building
  • Attention to detail
  • Strong work ethic
  • Reservations
  • Hospitality service expertise
  • Shift scheduling
  • Administrative skills
  • Skilled in Allscripts
  • Computer proficiency
  • Problem resolution
  • Invoicing and billing
  • Payment processing
  • Invoice verification
  • Medical terms and procedure knowledge
  • Medical coding knowledge
  • Feedback delivery
  • Consistent approach
  • Clear verbal communication
  • Organized

Languages

Spanish
Native or Bilingual

Timeline

Medical Biller

Dr. Frieden OBGYN
07.2022 - 01.2024

Lead Concierge

LVL 29/ Stratton Amenities
01.2022 - 04.2022

Night Auditor

AC/Residence Inn
06.2021 - 09.2021

Housekeeping Executive

Residence Inn Marriott
09.2019 - 06.2020

Housekeeping Supervisor

Sheraton Suites
06.2017 - 11.2018

Guest Service/Accounting Clerk

Hampton Inn & Suites By Hilton
03.2017 - 09.2019

High School Diploma -

North Mesquite High School

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