Carol Baker
Barnesville,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Interim Director of Social Work
Hickory Behavorial Center
Cambridge, OH
02.2023 - Current
- Created and maintained collaborative relationships with external stakeholders.
- Supervised, trained, evaluated, and provided guidance to subordinate staff members.
- Facilitated crisis intervention sessions to assist clients in resolving conflicts.
- Analyzed statistical data related to social work programs and identified areas of improvement.
- Collaborated with community partners to develop new programs aimed at meeting the needs of underserved populations.
- Provided direct clinical treatment to individuals, families, groups, and communities.
- Served as a liaison between internal departments or external agencies when necessary.
- Developed strategies for promoting the mission of the organization within the community.
- Evaluated client records to ensure compliance with state regulations regarding documentation standards.
- Coordinated multi-disciplinary teams of professionals to provide comprehensive care plans for clients.
- Maintained knowledge of relevant legislative developments impacting social work practice.
- Ensured adherence to ethical principles as outlined by professional organizations such as NASW Code of Ethics.
- Participated in professional development activities including attending conferences, workshops, seminars.
- Monitored client progress and updated case notes accordingly.
- Developed and implemented social work policies and procedures.
- Directed activities of professional and technical staff members and volunteers.
- Consulted with staff on resolution of complex service issues.
Foundation Fundraiser and Events Coordinator
Area Agency on Aging, Region 9
Cambridge, OH
02.2021 - 02.2023
- Coordinated vendors, timelines and budgets for events.
- Oversaw event logistics, venue scheduling and accommodations.
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Provided on-site support during the day of the event including problem solving if necessary.
- Produced contracts and invoices for events and monitored fee collection.
- Sourced venues for events in accordance with client needs and preferences.
- Developed diagrams and floor plans with event setup requirements.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Managed logistics related to transportation, catering, entertainment, decorations for events.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
Advocacy Officer
Area Agency On Aging Region 9
Cambridge, OH
02.2021 - 02.2023
- Participated in coalitions with likeminded organizations in order to coordinate joint campaigns and strategy sessions.
- Provided training sessions on relevant topics such as lobbying techniques or grassroots organizing tactics.
- Developed and implemented advocacy strategies to engage stakeholders in policy change initiatives.
- Attended conferences related to social justice topics in order to stay abreast of trends or developments within the field.
- Collaborated with other advocacy organizations working towards similar goals.
- Prepared grant applications as needed for potential funders.
- Coordinated meetings with elected officials at all levels of government in order to discuss proposed legislation or other advocacy initiatives.
- Monitored legislative activity on relevant bills introduced into state legislatures or Congress.
- Utilized social media platforms as a means of engaging supporters around particular causes or initiatives.
- Maintained relationships with key contacts within the media industry in order to secure coverage for advocacy initiatives.
- Conducted surveys and focus groups with constituents in order to assess opinions on specific policy issues.
- Researched current laws, regulations and policies related to advocacy topics.
- Organized outreach activities to promote the mission of the organization including public speaking engagements, media interviews, and community events.
- Developed online tools that would allow constituents to take action on issues important to them.
Communications Officer
Area Agency on Aging, Region 9
Cambridge, OH
10.2017 - 02.2021
- Evaluated effectiveness of existing communications programs and recommended improvements where necessary.
- Coordinated logistics for large-scale events including venue selection, catering arrangements, audio and visual requirements.
- Analyzed data from surveys to develop reports that informed decision making processes within the organization.
- Maintained relationships with media contacts to promote visibility in print, broadcast and online outlets.
- Ensured accuracy of content published through multiple platforms including websites, blogs and social media accounts.
- Partnered with creative teams to produce design concepts for campaigns that effectively communicated key messages.
- Reviewed feedback from customers or stakeholders about products or services offered by the company.
Quality and Planning Associate
Area Agency on Aging, Region 9
Cambridge, OH
07.2003 - 10.2017
- Developed and maintained project tracking systems to monitor progress of projects.
- Resolved conflicts between various departments or personnel concerning goals or objectives related to assigned projects.
- Ensured that all applicable regulations were adhered to during the planning process.
- Assisted with the development of resource utilization strategies to maximize productivity and minimize costs associated with labor resources.
- Collaborated with stakeholders to develop action plans for successful completion of projects within established timelines.
- Provided technical support to ensure effective use of planning software.
- Facilitated communication between team members by regularly providing updates on progress towards meeting goals set out in the plan.
- Maintained up-to-date records related to completed and ongoing projects.
- Created comprehensive reports for senior management, outlining current status of projects.
- Communicated effectively with internal teams and external partners regarding project deliverables, milestones, deadlines.
- Identified areas where efficiencies can be improved through process optimization initiatives.
- Reviewed project documents such as charters, work plans, schedules, budgets.
Education
Master of Arts - Social Work
Ohio University
Athens, OH06.2007
Bachelor of Arts - Communications
Ohio University
Athens, OH06.2003
Associate of Applied Science - Mental Health Technology
Belmont College
Saint Clairsville, OH06.1994
Skills
- Teamwork and Collaboration
- Attention to Detail
- Data Analysis
- Client Meetings
- Staff Oversight
- Client Needs Assessments
- Community Outreach
- Written and Verbal Communication
- Team Management
- Task Prioritization
- CPR/First-aid Certified
Certification
- Certified ServSafe Instructor and Proctor, National Restaurant Educational Association Foundation, Chicago, Ill - 2004 - present
- Certified Defensive Driving Instructor - National Safety Council, Chicago, Ill - 2009 -present
license
- Licensed Social Work in Ohio since August 16, 2007
- Working on supervision hours to obtain Licensed Independent Social Worker in the fall of 2024
Timeline
Interim Director of Social Work
Hickory Behavorial Center
02.2023 - Current
Foundation Fundraiser and Events Coordinator
Area Agency on Aging, Region 9
02.2021 - 02.2023
Advocacy Officer
Area Agency On Aging Region 9
02.2021 - 02.2023
Communications Officer
Area Agency on Aging, Region 9
10.2017 - 02.2021
Quality and Planning Associate
Area Agency on Aging, Region 9
07.2003 - 10.2017
Master of Arts - Social Work
Ohio University
Bachelor of Arts - Communications
Ohio University
Associate of Applied Science - Mental Health Technology
Belmont College
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