Carol Barkuloo
Hopkins,MN
Summary
Detail-oriented professional with extensive experience in billing and insurance verification. Skilled in managing customer inquiries and resolving discrepancies, contributing to improved service delivery and team collaboration for enhanced operational success.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
18
18
years of professional experience
Work History
Billing Specialist
Pearle Vision
03.2023 - 01.2026
- Processed and verified billing statements to ensure accuracy and compliance with company policies.
- Managed customer inquiries related to billing, resolving issues efficiently and professionally.
- Collaborated with optical staff to streamline billing procedures, enhancing operational efficiency.
- Utilized billing software to track payments and generate reports for management review.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Collaborated with customers to resolve disputes.
- Maintained accurate records of customer payments.
- Generated monthly billing and posting reports for management review.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Patient Service Representative
Revo Health
10.2021 - 03.2023
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Coordinated insurance verification processes to ensure coverage and reduce patient wait times.
- Developed patient communication protocols to improve service delivery and satisfaction rates.
- Resolved patient inquiries and issues promptly, fostering positive relationships with diverse populations.
- Implemented electronic health record systems for streamlined access to patient information and records.
- Collaborated with healthcare providers to optimize patient flow and minimize disruptions in care delivery.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
Patient Service Representative
Olmsted Medical Center
07.2008 - 10.2021
- Trained new staff on customer service best practices and operational procedures for consistency.
- Analyzed patient feedback data to identify areas for service improvement and enhance overall experience.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used EPIC to schedule appointments.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Delivered support to medical staff in completion of patient paperwork.
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Resolved patient inquiries and issues promptly, fostering positive relationships with diverse populations.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Entered patient demographic and insurance data into electronic medical record system.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
Education
Associate of Arts - Sales, Marketing And Management
Hutchinson Technical College
Hutchinson, MN06-1987
Skills
- Insurance verification
- Invoice processing
- Customer service
- Claims processing
- Decision-making
- HIPAA compliance
- Customer engagement
- Relationship building
- Team collaboration
- Records organization and review
- Attention to detail
- Multitasking and organization
- Verbal and written communication
- Analytical thinking
- Conflict resolution
- Insurance confirmation
- Cash posting
- Customer service support
- Paperwork and documentation
- Customer contact
- Record preparation
- Problem-solving
- Administrative support
Timeline
Billing Specialist
Pearle Vision
03.2023 - 01.2026
Patient Service Representative
Revo Health
10.2021 - 03.2023
Patient Service Representative
Olmsted Medical Center
07.2008 - 10.2021
Associate of Arts - Sales, Marketing And Management
Hutchinson Technical College