Carol Barry
Hanover,PA
Summary
Dynamic and dedicated professional with extensive experience at Shoppers Food Warehouse, excelling in customer service and food safety. Proven ability to enhance customer satisfaction through personalized service and efficient food preparation. Skilled in cash handling and inventory management, consistently maintaining a clean and organized work environment. Strong work ethic and commitment to excellence.
Overview
43
43
years of professional experience
Work History
Deli Clerk
Shoppers Food Warehouse
06.1982 - 10.2025
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated deli equipment, ensuring adherence to safety and sanitation standards.
- Maintained cleanliness of work area, contributing to efficient workflow and customer satisfaction.
- Prepared deli items according to established recipes, ensuring quality and presentation standards.
- Stocked shelves and display cases with fresh products, promoting inventory rotation and freshness.
- Collaborated with team members to meet daily service goals and improve operational efficiency.
- Engaged in product knowledge training, increasing ability to answer customer questions effectively.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
- Made food according to standard recipes with requested changes for customer satisfaction.
Cashier
Shoppers Food Warehouse
06.1982 - 10.2025
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored junior cashiers on best practices and customer service techniques.
- Collaborated with management to develop strategies for optimizing checkout workflows.
- Resolved customer inquiries and issues promptly, maintaining high levels of satisfaction.
- Monitored inventory levels of cash registers, facilitating timely replenishment when necessary.
- Conducted regular audits of cash drawers, ensuring compliance with company policies and standards.
- Developed training materials for new hires, promoting consistent understanding of operational protocols.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Led cashiers and associates in providing thoughtful customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Processed both cash and card purchases and returns.
- Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
- Improved customer satisfaction with prompt and courteous service, resolving complaints and inquiries with empathy and professionalism.
- Enhanced team productivity by training new cashiers in efficient checkout procedures and customer service standards.
- Addressed technical issues at checkout, minimizing downtime and maintaining smooth operation.
- Assisted in scheduling shifts for cashier team, ensuring adequate coverage during peak hours.
- Streamlined checkout process, reducing average wait time for customers.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
High School Diploma -
Anne Arundel High School
Odenton, MD06-1973
Skills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
- Safe food handling practices
- Food preparation
- Food safety
- Meat slicing expertise
- Equipment safety
- Order taking accuracy
- Menu memorization
- Flexible schedule
- Work area maintenance
- Heavy lifting
- Platter and tray preparation
- Cash handling proficiency
- Product stocking and rotation
- Inventory rotation
- Cooking
- Food safety standards
- Weights and measurements
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Deli Clerk
Shoppers Food Warehouse
06.1982 - 10.2025
Cashier
Shoppers Food Warehouse
06.1982 - 10.2025
High School Diploma -
Anne Arundel High School