Carol Bateman
Detroit,MI
Summary
Quality-driven Accounts Payable Specialist with proven record of excellent job performance. Manages projects at each stage with diligent and attentive approach, carefully checking details and testing assumptions. Skilled in training junior personnel in principles and practices.
Overview
10
10
years of professional experience
Work History
Operational Care Specialist – Accounts Payable
Kuehne & Nagel
03.2018 - Current
- Trained new hires on general accounting and accounts payable policies, procedures and accounting systems
- Participated in process improvement initiatives related to accounts payable/receivable functions.
- Enhanced vendor relationships through timely payments and clear communication channels.
- Improved accounts receivable collections by establishing clear communication channels and follow-up procedures with clients.
- Streamlined accounts payable processes by implementing efficient invoice tracking and payment systems.
- Provided exceptional customer service to both internal departments and external clients regarding billing inquiries or disputes resolution.
- Managed a high volume of invoices, prioritizing payment schedules to optimize cash flow and maintain strong vendor relations.
- Reduced the number of overdue invoices for improved cash flow management.
Card Services Representative
Comerica Bank
03.2017 - 03.2018
- Resolved customers disputes such as unauthorized card transactions, merchant processing disputes, authorization declines and ATM discrepancies
- Troubleshoot and resolve Check Card processing issues with emphasis on customer service
- Provided exceptional service in diverse situations including fraud prevention measures, lost/stolen cards reporting, and disputes handling.
- Strengthened relationships with customers through empathetic listening and effective communication techniques.
- Assisted clients with navigating online platforms for account management, resulting in increased digital adoption rates.
- Collaborated with other departments for timely resolution of complex issues, ensuring customer satisfaction.
- Exceeded performance metrics consistently, showcasing dedication to providing exceptional service to cardholders.
- Optimized phone support by fielding high call volumes while maintaining composure and professionalism under pressure.
- Helped customers open and close accounts, apply for loans and make sound financial decisions
- Achieved high customer satisfaction scores by de-escalating complaints quickly.
Sales and Service representative
Volkswagen of America
04.2015 - 02.2017
- Maintained up-to-date knowledge of company policies regarding vehicle protection plans, financing and cash buyout's in order to provide speedy and accurate service to each customer
- Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Improved service quality and increased sales by developing strong knowledge of company's products and services
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Worked closely with the customer service department to resolve any complaints or issues promptly, maintaining a positive brand image in the eyes of both current and potential clients.
- Drove team revenue totals by bringing in top sales numbers.
- Trained and mentored new sales representatives.
- Kept detailed records of customer accounts, including actions taken, issues resolved and vehicle purchase information
Outbound call center representative
Banctel
01.2014 - 04.2015
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Shared detailed information regarding home purchasing or refinancing options to help customers make decisions
- Achieved high sales percentage with consultative, value-focused customer service approach
- Used prescribed call lists to place up to 75 calls per day in fast-paced environments by using call management system and web-based communications
- Collaborated with internal departments to provide customers with
Education
Associate of Science in Business Administration – Concentration in Accounting -
University of Phoenix
Tempe, AZ01.2015
Skills
- Navigating Ambiguity
- Effective Communication
- Time management
- Precision and Accuracy
- Ethics and Integrity
- Training and Development
- Professional Judgment
- Relationship Building
- Results Driven
- Adaptive team player
- Microsoft Office expertise
- Excellent Interpersonal Skills
Timeline
Operational Care Specialist – Accounts Payable
Kuehne & Nagel
03.2018 - Current
Card Services Representative
Comerica Bank
03.2017 - 03.2018
Sales and Service representative
Volkswagen of America
04.2015 - 02.2017
Outbound call center representative
Banctel
01.2014 - 04.2015
Associate of Science in Business Administration – Concentration in Accounting -
University of Phoenix
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