Carol Bauer
Franklin,TN
Summary
Detail-oriented and self-motivated professional with strong experience in digital marketing, project management and customer operations seeking a challenging position which leverages my experience and skills.
Overview
33
33
years of professional experience
Work History
Customer Operations/Team Manager
JenniferMaker LLC
Virtual Position Franklin, TN
03.2021 - 02.2023
- Tested crafting blog posts, website pages and multiple social media accounts for 1.1M users to ensure information accuracy and all links were functioning. Made suggestions on page layout and site navigation improvements based on user experience and member feedback.
- Tested new and updated digital crafting manuals on both the website and mobile devices.
- Working manager of a 6-member team ensuring all customer questions regarding the website, digital products, craft projects and social media posts were resolved in a timely manner. Relayed member feedback to designers on project requests and crafter experiences.
- Answered questions via live chat during new digital product launches and online craft seminars.
- Communicated with team members, coworkers, and management through Slack, and conducted weekly team meetings via Zoom.
Customer Service Lead
AlpacaNation LLC
Virtual Position Ballwin, MO
05.2006 - 12.2012
- Managed an online membership-based program for 3,000 alpaca farmers in the US and Canada.
- Handled membership and advertising sales, member web support for their individual farm websites, website content, website testing, social media content, member relations, and program metrics.
- Developed and delivered training curriculum for member managed websites.
- Responsible for program marketing including trade show planning, shipping and travel coordination, on-site membership acquisition, existing member relations, and product demonstrations.
Supervising Sales Tax Auditor
Mo Department of Corrections
St Louis, MO
06.1990 - 05.2006
- Managed a team of 5 auditors including interviewing, training, audit evaluations for accuracy, performance coaching, and ongoing training.
- Conducted complex audits of company financial records, general ledger, accounts receivable, accounts payable, payroll, internal controls, and tax returns to determine compliance with state tax statutes.
- Prepared detailed reports documenting the audit plan, scope of the audit, records examined, and conclusions of the review.
Education
Bachelor of Science - Accounting
University of Missouri - St Louis
St Louis, MO08-1990
Skills
- Testing and research
- Fact-finding
- Analytical techniques
- Detail oriented
- Problem-solving abilities
- Google Docs, Zoom, Slack
- Microsoft Office Suite
Timeline
Customer Operations/Team Manager
JenniferMaker LLC
03.2021 - 02.2023
Customer Service Lead
AlpacaNation LLC
05.2006 - 12.2012
Supervising Sales Tax Auditor
Mo Department of Corrections
06.1990 - 05.2006
Bachelor of Science - Accounting
University of Missouri - St Louis
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